Sr. Technical Writer

Planned Systems International, Inc. • Washington, DC

3d

About The Position

Dexteritech Solutions, LLC (DTS) is seeking a skilled Technical Writer/Editor, Senior with a strong background in strategic communications to support our Department of Veterans Affairs (VA) Office of Information and Technology (OIT) customer. The candidate must be a self-starter who can quickly understand new assignments, conduct research, provide relevant content, offer solutions and is adaptable. A baseline understanding of IT and experience with Organizational Change Management would be preferred. The environment is dynamic, and the client needs are often evolving. Flexibility and forward-thinking views are important for success.

Requirements

• Bachelors in business discipline, computer science, electronics engineering or other engineering or technical discipline is required (8 years of additional relevant experience may be substituted for education).
• 5+ years of experience.
• Must have experience in editing narrative and graphic products to identify and correct grammatical formatting and logic errors and to identify logical inconsistencies that will require author attention.
• Must have knowledge in how to plan, analyze and evaluate the effectiveness of operating programs.
• Must be able to use source data to evaluate the effectiveness of programs and business processes.
• Must be able to use qualitative and quantitative analytical skills to assess the effectiveness of the operations
• Must have experience in the application a variety of word processing, spreadsheet, graphics, and scheduling tools.
• Must have experience in explaining in simple language scientific and technical ideas that are difficult for the average reader to understand.
• Advanced writing and editing skills
• A firm grasp of the challenges of communicating in the various channels available today
• Flexibility, ingenuity, creativity, diplomacy, and a willingness to learn and adapt
• Proficient with Microsoft Office products including Word, PowerPoint, MS Teams, or other editing and GUI editing software.
• Ability to obtain and maintain a Tier II Moderate Risk Background Investigation.
• Legal authorization to work in the U.S.

Nice To Haves

• Experience supporting large Cabinet-level federal agencies, ideally the Department of Veterans Affairs.
• Provide expert guidance to optimize systems, procedures, and processes, evaluate operational and program effectiveness and develop solutions to make improvements or address performance issues.
• Strong project management, analytical thinking, and problem-solving skills
• Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment.
• Capable self-starter with a drive to get all types of work done and high attention to detail.
• Excellent ability to communicate across most mediums and settings.

Responsibilities

• Conducting research, analyzing data, identifying trends, and preparing reports.
• Determining program requirements and making recommendations.
• Analyzing programs, policies, procedures, and systems and making recommendations to optimize these.
• Drafting new or revised policies and procedures.
• Assisting program managers with the development of budgets and schedules as well as tracking metrics.
• Identifying and resolving issues and problems.
• Planning, analyzing, and evaluating the effectiveness of operations and programs.
• Preparing and presenting reports and recommendations
• Collaborates with executive teams and IT groups to create a framework and process for continuously improving and testing new content.
• Repurposes content for a variety of audiences/stakeholders and uses.
• Performs quality control of content.
• Edits narrative and graphic products to identify and correct grammatical formatting and logic errors and to identify logical inconsistencies that will require author attention.
• Establishes processes and materials to build knowledge sharing based on how information flows from products/product line managers and across the organization.

Benefits

• paid leave
• employer sponsored group medical
• dental
• vision
• short-term and long-term disability
• life insurance
• AD&D coverage
• legal services
• identity theft
• accident insurance
• Flexible spending account
• health saving account
• 401(k) retirement plan with employer contribution match that is immediately vested
• professional courses
• certifications
• tuition reimbursement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior