Sr Technical Program Manager I

Axon•Scottsdale, AZ

7d•Remote

About The Position

Axon is hiring a Senior Technical Program Manager for its Enterprise Professional Services team. The role manages the portfolio of subcontractors who extend the team’s global capacity to install and deploy Axon technology, scaling that capacity as enterprise customer demand grows. The work supports customer sites in sectors including retail and healthcare, helping frontline workers feel safer on the job. The position is remote from the United States and involves travel 50% of the time. It reports to the Sr Director, Professional Services and has no direct reports. The successful candidate will establish subcontractor onboarding, support, measurement, and quality practices; manage statements of work, purchase orders, invoices, and budgets; coordinate subcontractor capacity with customer projects; review subcontractor performance; resolve escalated issues; and communicate status and decisions to Enterprise Professional Services leadership.

Requirements

At least 5 years of technical program management experience, including scope, schedule, risk, dependency, and change management, and management of a portfolio of subcontractors or projects in deployment or field delivery.
Experience working with subcontractors across countries, regions, or time zones.
Working familiarity with statements of work, purchase orders, contracts, and budgets.
Experience partnering with Product, Engineering, Sales, and Services teams.
Ability to explain technical concepts clearly to executive, technical, and customer audiences.
Ability to make sound decisions in fast-moving situations with incomplete information and bring clarity and calm to escalations.
Analytical and problem-solving skills, including experience building practical, scalable delivery practices that improve program execution and customer outcomes.
Bachelor’s degree in business, engineering, or information systems, or equivalent practical experience.
Commitment to Axon’s mission to Protect Life.

Nice To Haves

Project Management Professional (PMP) certification or similar certification.

Responsibilities

Manage and scale the subcontractor program that extends the global capacity of the Enterprise Professional Services team.
Establish frameworks for subcontractor onboarding, support, and performance measurement, including quality standards and checks.
Manage statements of work and purchase orders, approve invoices, and keep spending on budget across the subcontractor portfolio.
Coordinate with senior program managers to ensure appropriate subcontractor capacity is in place and on track for customer projects.
Conduct regular subcontractor performance reviews covering quality, delivery, and service commitments.
Act as the escalation point for subcontractor issues, identify risks early, and guide issues to resolution.
Provide clear status updates, metrics, and decisions needed to the Enterprise Professional Services Leadership team.