Sr Technical Program Manager I

Axon•Scottsdale, AZ

7d•Remote

About The Position

Axon is hiring a Senior Technical Program Manager for its Enterprise Professional Services team. The role manages the subcontractor program that expands the team’s capacity to install and deploy Axon technology globally and scale delivery to meet growing enterprise customer demand. The manager oversees the subcontractor portfolio and its projects, helping deliver safer workplaces for frontline workers in retail and healthcare. The position is remote from the United States and requires travel approximately 50% of the time. It reports to the Sr Director, Professional Services and has no direct reports. The role establishes subcontractor onboarding, support, measurement, and quality practices; manages statements of work, purchase orders, invoices, and portfolio spending; coordinates subcontractor capacity with customer project delivery; reviews performance; resolves escalations and risks; and reports status, metrics, and decisions to Enterprise Professional Services leadership.

Requirements

At least 5 years of technical program management experience, including scope, schedule, risk, dependency, and change management.
Experience managing a portfolio of subcontractors or projects in deployment or field delivery.
Experience working with subcontractors across countries, regions, or time zones.
Working familiarity with statements of work, purchase orders, contracts, and budgets.
Experience partnering with Product, Engineering, Sales, and Services teams.
Ability to explain technical concepts clearly to executive, technical, and customer audiences.
Ability to make sound decisions in fast-moving situations with incomplete information and bring clarity and calm during escalations.
Analytical and problem-solving skills, including experience building practical, scalable delivery practices that improve program execution and customer outcomes.
Bachelor’s degree in business, engineering, information systems, or equivalent practical experience.
Commitment to Axon’s mission to Protect Life.

Nice To Haves

Project Management Professional (PMP) certification or similar.

Responsibilities

Manage and scale the subcontractor program that extends the global capacity of the Enterprise Professional Services team.
Establish frameworks for subcontractor onboarding, support, measurement, quality standards, and quality checks.
Manage statements of work and purchase orders, approve invoices, and keep subcontractor portfolio spending on budget.
Partner with senior program managers to ensure appropriate subcontractor capacity is in place and on track for each customer project.
Conduct regular subcontractor performance reviews covering quality, delivery, and service commitments.
Act as the escalation point for subcontractor issues, identify risks early, and guide issues to resolution.
Communicate status, metrics, and decisions needed to the Enterprise Professional Services Leadership team.