Event Sr. Technical Lead, Audio Visual - The Grand Hyatt DC

Encore Global•Washington, DC

1d•Onsite

About The Position

The Sr. Technical Lead is a mid-tier technical operator who focuses on small general sessions and assists with larger general sessions. The role bridges the technical lead and technical specialist positions and reports to an Operations Manager, Director of Operations, or DET. The position supports event setup, operation, and breakdown; resolves technical issues; and helps ensure equipment is secure, maintained, and ready for events. It also provides customer service, coordinates with internal teams on event solutions, supervises technicians during events, and mentors coworkers in technical and leadership skills. Work takes place in hotels, convention centers, event venues, and warehouses. It may involve exposure to outdoor temperatures, dirt, sand, dust, noise, electrical components, and heights accessed by lifts or ladders. Work may involve multiple hotel locations and irregular hours, on-call status, days, evenings, weekends, and holidays. Encore appearance guidelines apply.

Requirements

At least 2 years of field experience in the specialty area.
Ability to interact professionally and effectively with a diverse workforce, customers, and senior-level management.
Strong customer, client, and coworker interaction skills and experience.
External applicants must meet or validate and complete all required training and certifications within 60 days of starting.
Internal applicants must meet the training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position applied for.
A valid driver’s license is required for team members who may operate company vehicles; additional DOT requirements may apply.
Ability to lift 50 pounds.
Ability to meet the stated physical demands, with reasonable accommodations where applicable.

Nice To Haves

Bachelor’s degree preferred.
2–3 years of customer service or hospitality experience preferred.

Responsibilities

Set up, operate, and break down advanced audiovisual equipment accurately and on time to support successful events.
Troubleshoot technical issues and resolve problems as they arise.
Follow company security and safety measures and protect equipment from theft or damage while in use.
Provide excellent service to internal and external customers and work to exceed their expectations.
Maintain positive client relationships through effective communication.
Collaborate with internal teams before and during events to develop solutions and support customer satisfaction.
Foster the hotel/client relationship.
Encourage the development of technical and leadership skills in other employees.
Mentor and coach technical, sales, and operations team members in technical skills as needed.
Perform advanced pre-event, during-event, and post-event work with operations team members.
Supervise and direct technicians during events.
Assist with equipment security, storage, transportation, and maintenance.
Perform equipment inventory and forecast equipment needs.