Event Sr. Technical Lead, Audio Visual - Gaylord Texan

Encore Global•Grapevine, TX

2d•Onsite

About The Position

The Sr. Technical Lead is a mid-tier technical operator who focuses on small general sessions and assists with larger general sessions. The position is intended to bridge the technical lead and technical specialist roles and reports to an Operations Manager, Director of Operations, or DET. The role supports audiovisual event production by setting up, operating, troubleshooting, and breaking down advanced equipment; supervising technicians during events; maintaining equipment security and readiness; and providing strong service to clients and internal teams. It also includes mentoring and coaching coworkers, collaborating on event solutions, and supporting equipment inventory and forecasting. Work takes place in hotels, convention centers, event venues, and warehouses. Conditions may range from moderately quiet to noisy and may include exposure to outdoor temperatures, dirt, sand, or dust. The position involves high-end audiovisual equipment and electrical components, possible exposure to heights using lifts and ladders, and work at multiple hotel locations. Working times may be irregular and on-call, including days, evenings, weekends, and holidays. Encore appearance guidelines apply.

Requirements

At least 2 years of field experience in the specialty area.
Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
Strong customer, client, and coworker interface experience and abilities.
Ability to lift 50 pounds.
External applicants must meet, validate, and complete all required training and certifications for the position within 60 days of the start date.
Internal applicants must meet or complete training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate company vehicles; additional DOT requirements may apply.
Ability to meet the stated physical demands, with reasonable accommodations where applicable.

Nice To Haves

Bachelor’s degree preferred.
2–3 years of customer service or hospitality experience preferred.

Responsibilities

Set up, operate, and break down advanced audiovisual equipment accurately and on time to ensure successful events.
Troubleshoot technical issues and resolve problems as they arise.
Follow company security and safety measures and protect equipment from theft or damage while in use.
Provide excellent service to internal and external customers and work to exceed their expectations and needs.
Maintain positive client relationships through effective communication.
Collaborate with internal teams on pre-event and during-event solutions to support customer satisfaction.
Understand and foster the hotel/client relationship.
Help create an atmosphere that develops technical and leadership skills in other employees.
Mentor and coach technical, sales, and operations team members on technical skills as needed.
Perform advanced pre-event, during-event, and post-event work with operations team members.
Supervise and direct technicians during events.
Assist with equipment security, storage, transportation, and maintenance.
Perform equipment inventory and forecast equipment needs.
Adhere to applicable appearance guidelines for hotel, venue, warehouse, and travel settings.