Sr. Systems Administrator

Open Text Corporation • Waterloo, ON

32d

About The Position

OpenText is looking for a Sr. Systems Administrator responsible for designing, Implementing and maintaining enterprise observability and monitoring stack across hybrid/cloud platforms. This role provides deep technical expertise, drives best practices, improves monitoring quality, and ensures high reliability, actionable alerting, and ITIL-aligned operations in collaboration with NOC, engineering teams, and leadership.

Requirements

• Hands-on experience with Observability and Monitoring technologies (correlation, event pipelines, topology, service modeling). Observability Tools: NewRelic, Dynatrace
• Expertise in NNMi skills: network topology, polling strategies, SNMP, traps, RCA.
• Deep understanding of Zabbix architectures, templates, event routing, and automation.
• Expert-level Graylog pipeline design, parsing logic, and log ingestion strategies.
• Proven SRE experience with SLIs/SLOs, reliability architecture, and incident management.
• Strong Linux, Kubernetes, networking, and scaling concepts for production systems.
• Expertise in automation using Python, Bash, Terraform, and Ansible integration with GitLab pipelines.
• Strong understanding of ITIL v3/v4 and ability to enforce governance.
• Strong understanding of GDPR principles, data protection rules, and EMEA data residency requirements.Ability to leverage LLM based tools for troubleshooting, documentation and automation creativity

Responsibilities

• Deploy, configure and maintain monitoring and alerting systems including Operations Bridge Manager (OBM), Network Node Manager (NNMi), Zabbix, Prometheus, and Graylog.
• Follow monitoring strategies, standards, and governance for infrastructure, network, and applications.
• Develop enterprise-wide SLIs/SLOs and ensure effective alerting aligned to business impact.
• Serve as the primary engineering escalation point for NOC, operations, and product teams. Lead complex incident resolution, root-cause analysis, and post-incident improvement plans.
• Be part of 24/7 Tier-3 support team and participate in support and incident calls and lead post incident reviews
• Develop automation for monitoring provisioning using Python, Bash, Terraform, and Ansible. Maintain metrics/log pipelines, exporters, collectors, and discovery rules.
• Support and maintain monitoring infrastructure deployed in DPZ-specific zones in the EMEA region
• Implement AI-driven improvements such as anomaly detection and AI-assisted troubleshooting. Use AI copilots for automation, documentation, and script generation.
• Follow ITIL processes for Incident, Problem, Change, and Configuration Management.

Benefits

• At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page.
• As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed