PBM Sr Strategic Account Executive Healthplans - Remote

UnitedHealth Group•Eden Prairie, MN

1d•$112,700 - $193,200•Remote

About The Position

The Sr. Strategic Account Executive manages ongoing contract relationships and service delivery for large, complex client accounts. This highly visible role serves as the primary outward-facing contact for assigned clients and is accountable for day-to-day relationship management, strategic planning, and overall service delivery. The position requires autonomy, initiative, and skill navigating challenging client environments while collaborating with internal teams to support client success, retention, and growth. The role calls for an experienced account executive with knowledge of pharmacy benefit management activities, including relationship building, client contracts and negotiations, reporting, and finance. The Sr. SAE supports clients’ sales and growth goals through marketing campaigns, new products, and integrated Optum programs. Working with cross-functional partners, the executive develops and executes strategies for retention, audits, and innovation; manages financial guarantees and client renewals; leads data analytics efforts; and coaches and mentors team members while providing indirect leadership. The position is remote and may be performed from anywhere within the United States. Travel may be required based on client needs. The annual salary range is $112,700–$193,200, based on full-time employment. Benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and a 401(k) contribution, subject to eligibility requirements.

Requirements

At least 5 years of client relationship management and/or account management experience.
At least 2 years of experience managing large, complex client accounts with multiple stakeholders.
At least 2 years of experience in healthcare, pharmacy benefit management (PBM), or a related industry.
Experience with contract renewals, client negotiations, and amendments in partnership with legal or contracting teams.
Experience analyzing performance, delivering business reviews, and communicating value to clients.
Demonstrated ability to independently lead client interactions and drive outcomes in a high-visibility environment.
Ability to collaborate cross-functionally and influence without direct authority.
Ability to work in a self-directed environment with strong accountability and initiative.
Strong communication, presentation, and interpersonal skills, including the ability to handle challenging client interactions professionally and calmly.
Willingness or ability to travel as required based on client needs.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Candidates must pass a drug test before beginning employment.

Nice To Haves

Experience supporting client growth initiatives in partnership with sales teams.
Familiarity with Medicare, Exchange, or similar healthcare programs.
Demonstrated ability to identify and implement process improvements or innovative solutions.
A track record of meeting or exceeding client performance and retention goals.

Responsibilities

Serve as the primary point of contact for assigned accounts, owning the client relationship and day-to-day service delivery.
Independently lead client conversations, including complex or sensitive topics, with minimal oversight.
Develop and execute strategic account plans focused on retention, performance improvement, and long-term partnership growth.
Build and maintain multi-level client relationships, including with executive stakeholders, and act as a trusted strategic advisor.
Navigate complex client dynamics with professionalism, resilience, and accountability.
Lead client contract renewal activities, focusing on retention, multi-year agreements, and sustainable profitability.
Partner with sales and internal stakeholders to identify and support growth opportunities, including cross-selling and upselling.
Monitor and manage financial guarantees, reporting, and reconciliation activities, including audit support.
Deliver quarterly and ongoing business reviews with insights on performance, cost drivers, utilization, and strategic recommendations.
Collaborate with operations, analytics, legal, and other teams to implement solutions, resolve issues, and improve client outcomes.
Identify risks, opportunities, and process improvements, and contribute to innovation across teams.
Provide guidance, mentorship, and indirect leadership to team members.
Support client sales and growth goals, including marketing campaigns, new products, and integrated Optum programs.
Lead data analytic efforts and support client retention goals, audits, and innovation.