Sr. Specialist I, Enterprise Applications

NextGen Federal Systems•Remote GA, GA

10d

About The Position

The Sr. Specialist I, Enterprise Applications plans, designs, develops, and launches efficient business processes and operational systems. The role supports core organizational functions and business processes, with a focus on Salesforce or similar CRM platforms. It gathers, analyzes, and implements data to support business cases, proposed projects, and system requirements. The position provides Salesforce.com (SFDC) integration and strategic planning, enterprise application systems process evaluation and design, prototyping, configuration, and testing. It ensures Salesforce data is accurate, tracks important metrics, and meets business needs. The specialist collaborates with Salesforce users on support, maintenance, configuration, operational questions, reporting, integrations, and administration, and identifies opportunities to increase the value of Salesforce through ecosystem add-ons. The role also supports development of new functionality, builds relationships with end users and project stakeholders, administers Salesforce and integrated software solutions, and provides production end-user support. It participates in requirements-gathering meetings and handles bulk data management, including deduplication, as well as security and user management.

Requirements

At least 5 years of experience in various Salesforce Cloud environments, including Sales, Marketing, Community, and Service.
Advanced experience with Salesforce.com administration, configuration, and custom development.
Salesforce ADM 201 certification.
Bachelor's degree, preferably in computer science or a related field, or a combination of education and experience that provides the required qualifications.
Knowledge of Salesforce.com configuration and portals, including custom objects, workflow business rules, and validation rules.
Knowledge of Microsoft Office Suite and relational databases used at enterprise scale.
Effective relationship management, communication, and presentation skills, including success working with customers, vendors, peers, and senior management.
Ability to work as a team member, communicate effectively, establish and maintain effective working relationships, and mentor or guide junior staff.
Ability to orient and train end users on modified and new systems.
Ability to work in dynamic, team-oriented environments; stay organized; prioritize and multitask; work independently; and meet deadlines.

Nice To Haves

Salesforce Certified App Builder.
Salesforce Advanced Administrator Certification.
Salesforce Developer Certification.

Responsibilities

Plan, design, develop, and launch efficient business processes and operations systems.
Support core organizational functions and business processes, focusing on Salesforce or similar CRMs.
Gather, analyze, and implement data for business cases, proposed projects, and system requirements.
Provide Salesforce integration and strategic planning, process evaluation and design, prototyping, configuration, and testing.
Ensure Salesforce data is accurate, tracks important metrics, and meets business needs.
Collaborate with Salesforce users on support, maintenance, configuration, operational questions, reporting, integrations, and administration.
Identify ways to leverage Salesforce ecosystem add-ons to maximize value.
Guide and support development of new functionality and cultivate relationships with end users and project stakeholders.
Administer Salesforce and Salesforce-integrated software solutions, including Pardot, Mobile, and Sales/Marketing applications.
Provide end-user support for the production environment.
Conduct or participate in requirements-gathering meetings.
Manage bulk data, including use of RingLead and other data-deduplication packages.
Manage security and users.