Sr Specialist Customer Account

Nestle Operational Services Worldwide SA•Arlington, VA

1d•$80,000 - $120,000•Hybrid

About The Position

The Coffee & Beverage (C&B) categories are among the most dynamic and fastest growing in retail. Consumers’ and shoppers’ passion for these products keeps them seeking leading brands that elevate daily rituals and inspire exploration and discovery. As a Sr. Customer Account Specialist supporting Dollar/Value, you will support the CAM for all Sales responsibilities and make the direct sales call for Dollar Tree and Sav-A-Lot. Nestlé USA is working towards the goal to delight and deliver for consumers with a rich portfolio of beloved brands. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates achievements. The supportive and collaborative environment encourages bold ambitions and continuous learning.

Requirements

University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience.
1+ years of experience in a previous Account Management role, or similar experience.
Proficiency in Excel and PowerPoint.
Strong presentation skills.
Experience in leading/owning projects on previous teams.
Successfully delivered on KPI objectives in previous roles.
Demonstrates a thorough understanding of the sales fundamentals.
Strong communication skills, both oral and written, strong judgement in decision making, good problem solving skills, thinks strategically, and a customer service orientation.
Takes the initiative to execute with minimal supervision.
Challenges current processes, generating innovative suggestions that improve performance even beyond own role.
Takes immediate action to resolve issues or potential issues, ensuring stakeholders are properly communicated to about the potential impact.
Puts in persistent and if necessary, extra effort to accomplish goals and maintain a high level of productivity.
Proactively identifies opportunities beyond what is expected in own role.

Responsibilities

Drive category growth and achieve annual sales and commercial spend targets.
Develop category driving business plans such as new item presentations, 4P focused initiatives, and other customer presentations.
Support in Business Planning tools through proper distribution tracking, promotion administration, forecasting, and deduction management.
Identify insights and specific opportunities based on analysis of category reports generated by the Data and Reporting Team and provide recommendations.
Partner with CMI to transform shopper insights into action.
Partner with the Data and Reporting team to transform 4Ps analytics and insights into action.
Effectively manage commercial spend to achieve sales volume goals and trade spend goals, including administration, record keeping, tracking and follow-up.
Responsible for timely and effective communication of customer/category and forecast information.
Develop/customize category plan based selling stories for Dollar / Value Accounts regarding assortment, new items, pricing, promotions, display/merchandising tactics, analyses and plans.
Improve selling capabilities and adding customer value through improved analytics and insights, and continuous improvement.
Ensure timely and professional participation in career development programs.
Drive one's own development through the adoption of capability tools.
Develop critical behaviors through robust PDP process.
Act as Peer Coach and provide training to analysts.
Actively ensure effective communication with Commercial Development, Retail Marketing and Supply Chain partners.