CUSTOMER ACCOUNT SPECIALIST

United States Cold Storage, Inc.•Harrisonburg, VA

15h

About The Position

USCS is dedicated to advancing, innovating, and serving companies seeking "best in service", facilities, and logistics in the cold chain. This individual will consistently contribute to USCS’s key performance areas, including sales, customer satisfaction, cost controls, productivity, accuracy, safety, and sanitation, while maintaining a positive work environment. Focused on continuous improvement, this position assists in the oversight and/or contributes to the planning, development and implementation of all office procedures and activities required to meet customer and administrative support requirements, striving to exceed USCS’s facility and company goals.

Requirements

HIGH SCHOOL DIPLOMA, GED OR EQUIVALENT
1 TO 3 YEARS PREFERRED EXPERIENCE.
EXCELLENT COMMUNICATION SKILLS, WRITTEN AND ORAL.
PC, LEADERSHIP AND PLANNING SKILLS HELPFUL.
EXPERIENCE IN AS400, SAP, WORD, EXCEL AND POWERPOINT PREFERRED.
EXPERIENCE WITH WAREHOUSE PAPERWORK PREFERRED.
MAY REQUIRE PHYSICAL EFFORT ASSOCIATED WITH USING THE COMPUTER TO ACCESS INFORMATION, OR OCCASIONAL STANDING, WALKING, LIFTING NEEDED TO CARRY OUT EVERYDAY ACTIVITIES
STAND AND WALK FOR EXTENDED PERIODS.
USE HANDS TO HANDLE OBJECTS, TOOLS, OR CONTROLS.
ATTENTION TO DETAIL.
EFFECTIVE COMMUNICATION, VISION, AND HEARING ARE ESSENTIAL FOR SAFETY AND PRODUCTIVITY.
OPERATE SCANNERS, TABLETS, RADIOS, PHONES, COMPUTERS, AND OTHER ESSENTIAL WAREHOUSE EQUIPMENT AS REQUIRED.
OVERTIME AVAILABILITY IS ESSENTIAL DUE TO DEMAND.
OPERATE A REGISTERED MOTOR VEHICLE IF APART OF DAILY TASKS.
ENGAGE IN FREQUENT PERSONAL INTERACTION AND COMMUNICATION.
POSSESS STRONG ARITHMETIC AND READING SKILLS.
FOLLOW VERBAL INSTRUCTIONS, WRITTEN INSTRUCTIONS, AND COMPANY POLICIES.
BE A SELF-STARTER, ABLE TO WORK INDEPENDENTLY AND COORDINATE WITH OTHERS.
THRIVE IN A FAST-PACED ENVIRONMENT, MANAGING STRESS AND MEETING PRODUCTIVITY GUIDELINES.

Responsibilities

Assist in meeting customer service requirements, in building good customer relationships, and ensuring that all requests are responded to in the highest professional manner.
Provide administrative support to warehouse operations as needed, including but not limited to the timely and accurate processing of inbound/outbound activity, reports, order processing, completion of documentation, and written/verbal/electronic communication.
Work with warehouse operations to monitor assigned inventory control functions, including product rotation and recall, customer and carrier claims, reporting, customer requests and record keeping.
Assist in training of all new office employees.
Work closely with company information technology personnel to assist with the maximize utilization of all USCS office operating systems, making recommendations for improvement.
Help ensure that all office sanitation, safety and security activities are consistently performed within the highest USCS, OSHA and other government compliance, and within industry standards.
Work with the department supervisor to satisfy company administrative requirements, including but not limited to reporting, sales proposals, accounts payable and receivable, and other general office functions.
Develop good working relationships at all levels within the USCS team environment, leading and communicating as needed to maximize individual and team performance.
Maintain a professional demeanor in appearance and communications at all times.
Participate in staff and/or customer meetings as required.
Take initiative to prevent non-conformities related to product, process, and quality systems.
Identify and report any issues related to product, processes, and/or quality.
Propose and implement solutions through appropriate channels.
Ensure solutions are effectively implemented.
Follow posted security procedures at all times while in the building.
Participate in safety and educational training programs.