Customer Account Specialist

MacLean Power Systems•Fort Mill, SC

About The Position

This role involves handling customer service inquiries and problems, acting as a primary liaison between the company and its customers to ensure seamless business practices. The specialist will also work with the accounting department to resolve invoice discrepancies and utilize a computerized system for various tasks including pricing, ordering, tracking, reporting, and information gathering. Coordination with other departments regarding customer needs, complaints, and schedules is essential, as is navigating customer systems efficiently and accurately. The position requires attention to detail in completing documents and adherence to workplace standards such as 5S and safety procedures.

Requirements

Perform work under general supervision
Handle moderately complex issues and problems and refer more complex issues to higher-level staff
Possess solid working knowledge of subject matter
Ability to interpret work instructions
Ability to follow written and verbal directions
Intermediate verbal and written communication skills
Customer/client orientation
Problem-solving skills

Responsibilities

Plan and lead finance workstream activities for projects
Serve as primary liaison with customers to allow seamless business practices between company and internal and external customers
Handle customer service inquiries and problems
Work with accounting to fix invoice discrepancies
Use computerized system for pricing, ordering, tracking, reporting, information gathering and/or troubleshooting
Coordinate with other departments regarding customer requirements, complaints and schedules
Navigate through customer systems with speed and accuracy and stay familiar with changes to systems
Complete all necessary documents fully and accurately
Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
Follow all Safety, Environmental and Quality policies and procedures
Perform other duties as assigned