Customer Account Specialist

EVCO Plastics•DeForest, WI

3d•Onsite

About The Position

Join EVCO Plastics as a Full Time Customer Account Specialist and be an integral part of our forward-thinking team in DeForest, WI. This onsite role offers you the rare opportunity to engage directly with customers, ensuring their needs are met and fostering lasting relationships. Experience the dynamic environment of a mid-sized manufacturer that values innovation and collaboration. By working closely with cross-functional teams, you will gain valuable insights into our manufacturing processes and contribute to our mission of delivering high-quality products. The position promises professional growth, as you will play a vital role in streamlining account management and enhancing customer satisfaction. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Paid Time Off. If you are passionate about customer service and eager to advance your career in a vibrant company, apply today to become part of our exciting journey at EVCO Plastics. Let us introduce ourselves We are a leading plastics manufacturing company with an emphasis on strategic engineering and innovation. We use the latest processes and software to elevate the way we manufacture parts, all the while forming strong relationships with customers and each other. Our people are our number-one priority, and we are committed to helping you reach your personal and career goals through continuous learning and development opportunities, competitive compensation and benefits, and an enhanced work-life balance.

Requirements

Strong communication skills are essential, as you will be interacting with customers and collaborating with various internal teams.
An ability to articulate information clearly and professionally will help you address customer inquiries and resolve issues effectively.
Attention to detail is crucial, as you will be responsible for accurately processing orders and maintaining customer records.
Being organized and capable of multitasking will enable you to manage various accounts and tasks simultaneously without compromising quality.
Critical thinking skills will empower you to identify problems and propose solutions proactively.
A customer-centric mindset is necessary to anticipate needs and enhance client relationships.
Adaptability and a willingness to learn will be vital in navigating the dynamic manufacturing environment and contributing to the continuous improvement of operations at EVCO Plastics.

Responsibilities

Managing customer accounts, ensuring timely responses to inquiries and urgent requests.
Processing orders, tracking shipments, and maintaining up-to-date records in our customer management system.
Collaborating with the production and logistics teams to provide precise updates regarding order status and delivery schedules.
Assisting in resolving any customer issues efficiently, while actively seeking to enhance customer relationships through proactive communication.
Regularly analyzing customer feedback to identify opportunities for improvement in service delivery.
Facilitating meetings with other departments to address any challenges impacting customer satisfaction.