Customer Account Specialist
About The Position
Headquartered in Fort Mill, South Carolina, MacLean Power Systems (MPS) is a leading manufacturer of mission-critical and engineered components for the electric utility, telecommunications, and civil markets. Established in 1986 as a subsidiary of a larger parent company, MPS has grown substantially and now operates as a standalone company. A dedicated workforce of over 2,000 team members worldwide, MPS is renowned for its commitment to quality, responsiveness, and safety. Our focus on vertical integration ensures the highest standards across our product lines. We operate seventeen production facilities across North America and continually invest in our manufacturing capabilities to better serve our customers. At MPS, we strive to create a workplace that embodies respect, openness, collaboration, personal growth, and entrepreneurship. We are committed to achieving excellence in Environmental, Health & Safety through our Mission Zero initiative. Royal (a MacLean Power Systems Company) in Bessemer, AL has an exciting opportunity for a Customer Account Specialist. This role is Onsite in Bessemer, AL.
Requirements
- Minimum 3-5 years related experience including experience with technical products
- Expert utilization of Syteline or comparable ERP system required
- Excellent verbal and written communication skills
- Excellent sales and negotiation skills
- Ability to build strong interpersonal relationships based on integrity and service
- Organized with strong attention to detail
- Strong analytical skills
- Proven ability to build and maintain relationships with customers, reps, and other inside sales
- Proficient with Microsoft Office Suite or related software including proficiency in Excel
Nice To Haves
- Experience in utility industry preferred
Responsibilities
- Answers inquiries from clients concerning products while promoting the company products
- Provides information, quotes, credit terms, and other bid specifications to clients
- Periodically prepares and reports sending results and leads to manager
- Caters to any customer complaints or concerns and establishes a resolution
- Learns the various buying habits and expectations of the customers to provide exceptional customer service
- Conducts regular follow ups on the quote status
- Works with the V.P. of Sales on the administrative aspects of sales
- Performs other duties as assigned
Benefits
- Medical
- Dental
- Vision
- 401k with employer match
- employer-paid disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
