Customer Account Specialist

BIZLINK TECHNOLOGY INC • Fremont, CA

5d

About The Position

As a Customer Account Specialist at BizLink, you will be the primary interface between our business customers and our internal production teams. You are responsible for the full order-to-delivery lifecycle, ensuring high OTD (On-Time Delivery) and seamless execution in a high-volume, low-mix manufacturing environment.

Requirements

• Bachelor’s degree or equivalent experience with a minimum of 3 years of professional experience in Inside Sales, customer service, account management, or supply chain (manufacturing background preferred).
• Strong Excel skills (data filtering, formulas, and reporting).
• Proficiency in SAP for order processing and data management.
• Proficiency in Google Workspace (Docs, Sheets, Slides).
• Proven ability to manage multiple business accounts and priorities in a fast-paced environment while maintaining strict attention to detail.
• Excellent professional communication skills with the ability to provide clear, action-oriented updates to both customers and internal departments.
• Demonstrated ability to work independently, take ownership of account health, and proactively resolve operational issues.

Responsibilities

• Deliver excellent customer support and maintain strong relationships with business customers. Serve as the primary point of contact, managing the end-to-end account lifecycle from initial RFQ and pricing submissions to order fulfillment and final delivery.
• Utilize SAP to process daily business purchase orders, ensuring data accuracy and timeliness. Proactively manage order modifications, cancellations, and status updates throughout the production cycle.
• Partner with Purchasing, Manufacturing, Production Control (PC), Quality Control (QC), and Engineering to monitor project milestones. Ensure material availability aligns with production schedules to meet customer Promise Dates.
• Provide concise, regular updates to customers regarding order status and potential delivery risks. Use Google Workspace to maintain internal trackers and ensure alignment with the team.
• Coordinate daily shipments and track logistics data to maintain high On-Time Delivery (OTD) levels. Maintain detailed records of partial shipments and historical delivery data.
• Lead the resolution of operational bottlenecks, such as inventory discrepancies or invoicing concerns. Facilitate the RMA process by coordinating returns, replacements, and reworks with the Quality and Finance teams.
• Use Google Sheets to analyze relevant data and generate/distribute critical weekly reports. Ensure all stakeholders are kept aligned on account status, delivery risks, and revenue goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level