Customer Account Specialist

SV Microwave•West Palm Beach, FL

3d•Onsite

About The Position

This is a key entry-level position that can lead to a career in account management or provide a good foundation for other careers in a business or manufacturing environment. This is not a direct sales position, there is no cold calling. We have sales representatives and applications engineers who are responsible for bringing in new business. The Customer Account Specialist generates repeat business by being responsive to customers, resolving issues and finding creative solutions to problems. By providing service to our customers, you are generating trust and building relationships. SV Microwave, a division of Amphenol, is a recognized world leader in RF and microwave connectors, cable assemblies, and resistive products. Our success is dependent on the ability of our people and, likewise, our people are committed to the success of SV.

Requirements

Associate's or Bachelor’s Degree
Proficient with computers, Microsoft Office
Excellent initiative and problem-solving skills
Good communication skills, both written and verbal
Professional demeanor
Prior customer service or sales experience preferred
Exposure to components/electronics industry a plus
Position requires access to controlled technology that is subject to US export controls. Qualified candidates must be a US Person (including US Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3) or eligible to obtain required authorizations(s) from the U.S. Government.

Responsibilities

Processing orders, often with complex requirements, from quoting stage through delivery.
Interacting directly with customers or sales representatives via email or phone to provide support for scheduling, requirement changes and all other customer requirements.
Working with customers to meet project expectations for delivery and quality.
Collaborating with manufacturing, engineering and materials departments to resolve customer issues. Developing relationships within the company to meet goals as a team.
Using computer systems and internal tools to effectively process customer orders, create quotations and maintain correspondence files.
Partnering with the inside sales team to forecast monthly and yearly performance metrics to meet company goals.

Benefits

A supportive, high-trust work environment with clear expectations, transparency, and a shared commitment to excellence
The stability of a company with a record of strong financial performance
A meritocracy where a high level of achievement and contribution is rewarded
Veteran and military-friendly environment
Competitive compensation, incentives and retirement plans
On the job training and career development opportunities
401k with a company match plus an additional employer-paid contribution
15 days of Paid Time Off, tiering up in years 3, 5 and 8
12 paid holidays
Complete benefit package includes medical, dental, vision, disability, life insurance, student loan repayment assistance, tuition reimbursement, EAP, a company-matched 401k contribution and a non-elective company 401k contribution.