Sr Specialist - Company Operations Training (Chicago)

The Wendy's Company•Chicago, IL

1d•$81,000 - $138,000•Hybrid

About The Position

The Sr Specialist, Company Operations Training (OTS) reports to the Manager, Company Operations Training (OTM) with a dotted line to the DAO and collaborates with Operations Training team. This role ensures consistent adherence to Company training and development standards through training, coaching, restaurant training certification oversight, Core Training program execution, DM, GM, AGM, Shift Manager development, and enhancing restaurant management and multi-unit performance. This position also serves as a direct bench for Field Operations Manager, Director of Area Operations, Operations Training Manager, and other operations and / or training roles in the field and at the Restaurant Support Center.

Requirements

Bachelor’s Degree preferred
Minimum of 5 years in operations with supervisory experience and/or training or equivalent combination of both
Exceptional presentation and facilitation skills; able to lead instruction for a wide range of audiences
Proficient in Microsoft Office Suite and related presentation tools
Strong Organizational and Planning Skills
Strong Written and Oral Communication skills

Responsibilities

Support and conduct area training for new product implementations/non-product initiatives for company markets, including special projects/tests as required.
Completes new product execution checklists and communicates opportunities to DM and DAO.
Supports core manager training and development (Shift, AGM, GM/TRM, and DM) and core training execution by tracking training and certification progress including regular check-ins with each trainee.
Tracks weekly recap/feedback from each trainee, addresses concerns with DM/TRM.
Conducts assessments, provides coaching and feedback during restaurant visits on operations, including food safety/FSA performance.
Assesses areas of opportunity and communicates issues and findings with the restaurant leadership teams.
Facilitates designated “development days” for restaurant leaders and multi-unit managers.
Recommends potential training programs with key restaurant and organizational leaders as appropriate.
Partners with DAO and organizational leaders to build capability/bench with multi-unit managers and restaurant management teams.
Teach designated Wendy’s University classes in assigned company markets.
Provides recommendations and input to Operations Training Team and the Restaurant Support Center on area training needs as necessary.
Manage the training restaurant certification process following a disciplined and consistent pattern of management in our Training restaurants that elevates the restaurant and district/area performance.
Completes WDRV & TEA for re-certification and new certifications.
Supports the ongoing assessment of training restaurant performance and maintaining of required metrics.
Conducts monthly visit to each training location and quarterly WDRV.
Monitors metrics required to maintain training restaurant status and reports out to DAO monthly.
Partners with DM to diagnose and correct negative trends in performance and leads the development of action plans when metrics are below required level.
Partners with DM to identify future training restaurants and coaches/monitors DMs to follow the pre-certification steps as outlines in the CTR program.
Supports activities and company area led initiatives (DM/DAO meetings, GM Rallies, & New Restaurant openings) as directed by the DAO.
Provides training and support to internal field operations teams as required.
Supports the market operations leadership team by developing and follow-up on new franchisee training as required.