Sr Specialist, Sales Training

Pilot Company•Knoxville, TN

11d•Onsite

About The Position

The purpose of this job is to identify training needs and develop, implement, and assess the effectiveness of training solutions for the Pilot Sales team. This role will lead the curriculum development and training facilitation for the Pilot Sales team, using various formats such as instructor-led, virtual, webinar, and eLearning. The specialist will conduct needs assessments, create blended learning content, partner with subject matter experts, and develop methods to evaluate employee performance and training effectiveness. They will also manage existing content, stay updated on industry developments, and ensure all activities comply with company policies and procedures.

Requirements

Bachelor’s degree in I/O psychology, human resources, adult education or related field required.
Minimum five years’ experience creating training content required.
Experience in sales and/or development of sales training required.
Intermediate Microsoft Office skills.
Knowledge of principles and methods for curriculum and training design.
Knowledge of teaching and instruction for individuals and groups.
Knowledge of assessment and measurement of training effects (e.g., Kirkpatrick’s 4 levels).
Knowledge of adult learning theory and methodologies required.
Excellent written, verbal and interpersonal communication skills.
Demonstrated proficiency in applying critical thinking skills to assess and solve training needs.
Strong presentation and facilitation skills.
Ability to work both independently and collaboratively in a team across various functions.
Ability to meet goals and objectives in a fast-paced, dynamic environment.
Overnight travel required is up to 25%
General office work requiring sitting or standing for long periods of time
Able to lift up to 25 lbs.
Stoop, bend, and reach
Must have the legal right to work in United States without additional sponsorship
Candidates must be legally authorized to work in the United States without employer sponsorship

Nice To Haves

Certified Professional in Learning and Performance (CPLP) or other recognized industry training certification preferred.
Familiarity with software for development of training and multi-media content preferred (e.g., video, desktop publishing, LMS, etc.).

Responsibilities

Lead the curriculum development and training facilitation for the Pilot Sales team, using various formats (i.e., instructor-led, virtual, webinar, eLearning, etc.).
Conduct needs assessment and analysis to identify development needs and define learning and performance objectives.
Create blended learning content aligned with learning objectives.
Partner with subject matter experts and other internal stakeholders (e.g., department leadership, Human Resources staff) to identify needs, develop training content, and deliver most appropriate solutions.
Develop and implement methods to evaluate, measure and improve employee performance.
Monitor and evaluate training effectiveness, success and return on investment.
Manage existing content; make timely updates based on internal stakeholder feedback and changes in process or business needs.
Maintain awareness of industry developments and Pilot’s products and services to provide relevant training resources.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned