Sr. Solutions Architect, ServiceNow (CMDB)

Presidio•,

20h•Remote

About The Position

The Sr. Solutions Architect, CMDB at Presidio leads the design, implementation, optimization, governance, and remediation of ServiceNow CMDB and CSDM solutions for enterprise clients. The role serves as a strategic advisor, helping customers build scalable data models, improve CMDB data quality, mature CSDM adoption, and connect configuration data to measurable business outcomes. It requires deep hands-on ServiceNow CMDB expertise, strong command of CSDM and ServiceNow Data Foundations, and the ability to lead workshops, guide technical teams, and mentor other architects. This is a remote role within the Continental United States with 10% travel. The architect leads and mentors solution architects, shapes architecture and delivery practices, supports customer engagements, and guides technical design and implementation quality. They also contribute to repeatable methodologies, service offerings, product and project direction, and the CMDB Center of Excellence. The role includes leading customer workshops and maturity assessments; translating business and technical needs into architectures, data models, and implementation plans; designing scalable CMDB and service models; improving integrations, identification, reconciliation, normalization, and remediation; and ensuring quality through reviews and testing. The architect collaborates across delivery, sales, and project teams; provides technical leadership during escalations; and stays current with ServiceNow platform capabilities and relevant certifications.

Requirements

Minimum 5–8 years of proven experience leading ServiceNow CMDB architecture, implementation, optimization, and remediation for enterprise-scale customers.
Deep hands-on experience with ServiceNow CSDM, ServiceNow Data Foundations, CMDB Health, CI class hierarchy, relationship modeling, and service-oriented data design.
Strong understanding of IRE concepts, identification rules, reconciliation strategies, duplicate remediation, data normalization, and authoritative source strategy.
Experience integrating CMDB data with ITSM, ITAM, ITOM, Change, Incident, Problem, Asset, Service Mapping, reporting, and operational processes.
Track record guiding customers through complex technical questions, data quality challenges, CSDM adoption, and CMDB maturity improvements.
Experience leading workshops, technical design sessions, executive readouts, peer reviews, unit testing, and customer presentations.
Expertise in ServiceNow CMDB, CSDM, Data Foundations, CMDB Health, Discovery concepts, data governance, and platform architecture.
Ability to develop complex technical designs, data models, integration strategies, testing approaches, and remediation plans.
Strong understanding of ServiceNow best practices, delivery methodologies, agile execution, and enterprise architecture principles.
Strong problem-solving, leadership, facilitation, and communication skills, including the ability to explain complex CMDB and CSDM concepts to technical and business audiences.
Ability to mentor and guide junior team members in technical and professional growth.
ServiceNow Certified System Administrator certification or equivalent hands-on platform expertise.
At least two ServiceNow Certified Implementation Specialist certifications from SNow Learning or equivalent professional experience.

Nice To Haves

ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) certification; listed as required or strongly preferred in the posting.
Additional certifications in ITSM, HAM, ITOM, Discovery, Service Mapping, ITIL, Agile, or related technologies.
Experience leading or contributing to a CMDB Center of Excellence, governance board, or enterprise configuration management program.
Experience creating repeatable CMDB/CSDM implementation methodologies, delivery accelerators, standards, documentation, and internal intellectual property.
Experience with ServiceNow domain separation, large-scale data remediation, multi-source CMDB environments, and complex integration landscapes.
Experience with Service Mapping, tag-based service modeling, AIOps, Discovery, ITAM, HAM, SAM, or other ServiceNow capabilities dependent on high-quality CMDB data.
Experience supporting pre-sales scoping, solutioning, SOW review, estimate validation, and executive-level customer advisory conversations.
Proven ability to drive product development, delivery quality, and strategic initiatives in a technology-focused services organization.

Responsibilities

Lead and mentor Associate, Staff, and Senior Solution Architects delivering CMDB and CSDM solutions.
Serve as a senior CMDB and CSDM subject matter expert, shaping architecture, governance, remediation strategy, and delivery quality.
Develop and maintain repeatable methodologies, accelerators, and service offerings for CMDB implementation, remediation, CSDM adoption, and data governance.
Influence architecture for products, projects, and the CMDB Center of Excellence, focusing on measurable business outcomes and scalable delivery.
Review and refine statements of work, estimates, and solution approaches for alignment with customer objectives and value-based deliverables.
Lead CMDB, CSDM, and ServiceNow Data Foundations workshops with BPC support.
Guide customers through CMDB maturity assessments, CSDM roadmaps, service awareness, data ownership, and sustainable governance practices.
Translate customer requirements into architecture, technical designs, data models, user stories, and implementation plans.
Address complex questions concerning CMDB health, data quality, class models, CI relationships, duplicate remediation, IRE behavior, and authoritative data sources.
Lead executive- and practitioner-level demos, design reviews, readouts, and roadmap presentations tied to customer outcomes.
Architect scalable ServiceNow CMDB solutions aligned with CSDM, customer operating models, and ServiceNow best practices.
Design CMDB data models, CI class structures, relationship and service models, data ownership processes, and governance controls.
Define integration, identification, reconciliation, normalization, and remediation approaches to improve data quality and reduce duplicate or conflicting CI data.
Drive CMDB integration with Change, Incident, Problem, Asset, ITOM, ITAM, Service Mapping, AIOps, reporting, and operational risk management.
Develop repeatable processes for CMDB remediation, data certification, health reporting, exception management, and continuous improvement.
Oversee technical and peer reviews, unit testing, UAT support, and solution quality controls.
Mentor Associate and Staff Solution Architects in CMDB architecture, CSDM strategy, technical design, and customer communication.
Collaborate with BPCs, PMs, technical consultants, sales, and cross-functional delivery teams.
Provide leadership during project escalations, risk reviews, and technical decision-making involving CMDB, CSDM, or data governance.
Participate in technical interviews for potential hires.
Maintain technical proficiency and relevant ServiceNow certifications.
Stay current on ServiceNow releases, CSDM updates, CMDB Health, Discovery, Service Graph Connector patterns, ITOM/ITAM dependencies, and industry practices.