Senior ServiceNow CMDB Engineer

LIGHTFEATHER IO LLC•Washington, DC

6d•$180,000 - $200,000•Hybrid

About The Position

LightFeather is seeking a ServiceNow Developer to support a growing federal program. The role designs, builds, and optimizes ServiceNow solutions across the CMDB, ITSM, Service Catalog, and custom applications. The engineer works directly with stakeholders to translate business needs into scalable technical solutions and helps maintain platform stability by following appropriate design and development standards. The position is hybrid in Washington, D.C. (20036) and is full-time, with an annual salary of $180,000–$200,000 based on experience. U.S. citizenship is required due to federal contract requirements. An active Secret or higher clearance is required; LightFeather may sponsor an upgrade from an active Secret clearance to Top Secret for the right candidate.

Requirements

Active Secret or higher security clearance.
U.S. citizenship is required due to federal contract requirements.
At least 5 years of hands-on experience developing and configuring on the ServiceNow platform.
Experience implementing or maturing a CMDB, including Discovery and data reconciliation.
Strong server-side and client-side JavaScript scripting skills, including Glide APIs, Business Rules, and Script Includes.
Experience building Service Catalog items, workflows, and integrations.
ServiceNow Certified Application Developer (CAD) certification.
Experience working on project teams that use Agile/Scrum.
Demonstrable ability to communicate and listen effectively with business and technical stakeholders, regardless of title, with good self-awareness.

Nice To Haves

ServiceNow CIS certification, especially CIS-Discovery, CIS-ITSM, or CIS-Service Mapping.
Prior experience in federal or defense contracting environments, particularly in classified, air-gapped, or otherwise isolated networks.
Familiarity with federal security and compliance frameworks, including NIST, FISMA, and STIGs.
Experience with release coordination, version control, and automated testing strategies, including the ServiceNow Automated Test Framework (ATF).

Responsibilities

Design, develop, test, and deploy ServiceNow configurations, custom applications, and automated workflows.
Implement the CMDB, including CI class and data model design aligned to the Common Service Data Model (CSDM), Discovery configuration, and identification and reconciliation rules.
Establish and maintain CMDB health, data quality, and governance practices.
Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations.
Support ongoing improvements and optimization of core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
Design and implement integrations with third-party systems using REST/SOAP web services and IntegrationHub.
Participate in client calls and technical design discussions, translating business requirements into clear, actionable solutions.
Execute unit, integration, and regression testing to ensure high-quality, zero-defect deployments.
Maintain update sets, release documentation, and technical design records.
Identify risks, dependencies, and design gaps early in the development lifecycle.
Apply appropriate design and development standards to help maintain the stability of the overall platform.