Senior Solutions Engineer - CMDB Discovery Specialist

M&T Bank • Buffalo, NY

7d • $97,100 - $161,800

About The Position

The Senior Solutions Engineer serves as an advanced technologist within ServiceNow Configuration Management Database (CMDB), diagnosing and isolating incidents, developing technical documentation, and facilitating projects across CMDB stakeholders to ensure configuration data accuracy. The role manages day-to-day Configuration Management (CM) operations, supports CMDB governance and health, and works with business, IT, infrastructure, and application teams to deliver configuration management capabilities and improve service visibility.

The position administers and maintains ServiceNow Discovery infrastructure, expands discovery coverage across enterprise technology, and leads Service Mapping initiatives. It also supports operational queues, audits, compliance, reporting, metrics, access controls, project requirements, and continuous improvement. The employee is expected to follow company risk, regulatory, and internal control standards and promote an environment that supports diversity and reflects the M&T Bank brand.

Requirements

• Combined minimum of 6 years of higher education and/or work experience in systems design, management, and/or architecture.
• Minimum 6 years of professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, process design, and/or development for complex applications.
• Ability to translate complex business and functional requirements into structured, high-quality implementations using industry-standard approaches.
• Advanced technical and analytical skills.
• Advanced problem-solving and troubleshooting skills.
• Advanced knowledge and expertise in industry and/or vendor technologies.
• Ability to solicit, gather, document, and analyze system specifications and requirements.
• Ability to work independently and collaboratively in a team environment.
• Ability to use effective facilitation skills and techniques to elicit and review requirements from diverse stakeholders and groups.
• Understanding of how supported technologies interact with other systems and services.
• Excellent written and verbal communication skills.
• Effective influencing skills.
• Process-oriented, adaptable, and logical thinker.
• Strong knowledge of server/client and virtual technologies.
• Ability to learn quickly in a fast-paced environment.
• ServiceNow Configuration Management experience.
• Adherence to company risk, regulatory, and internal control standards.

Nice To Haves

• Bachelor’s degree in Computer Science or Computer Engineering.
• Knowledge of JavaScript and/or Python.
• ServiceNow HAM, SAM, ITSM, ITIL, and Discovery experience.

Responsibilities

• Manage day-to-day Configuration Management process activities, including priorities and work assignments.
• Manage Configuration Management operational incident and request queues and ensure service level agreements are met.
• Track compliance with policies and procedures, and resolve or escalate non-compliance issues.
• Facilitate and perform Configuration Management audits as needed.
• Communicate and engage with business and IT management to encourage Configuration Management efforts and explain their value.
• Engage with strategic projects to ensure Configuration Management delivers required CMS functionality within project timeframes.
• Mentor the organization on CM services, concepts, policies, and procedures; mentor and help direct Configuration Management specialists.
• Participate in the Configuration Control Board (CCB) and enact changes as directed.
• Provide requirements, use cases, and user stories to support new or improved CMS functionality.
• Review and approve requests for administrator logon credentials and access rights to CMS infrastructure.
• Oversee the design, coding, and testing of reports as needed.
• Collect and report metrics as required.
• Identify service improvement opportunities.
• Develop and maintain an understanding of technology, its functions, processes, and operations, and remain current on relevant business and market trends.
• Adhere to company risk and regulatory standards, policies, and controls; identify risk-related issues requiring escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
• Administer and maintain ServiceNow Discovery infrastructure, including Discovery Schedules, MID Servers, Discovery Patterns, credentials, and Cloud Discovery; monitor performance and troubleshoot failures.
• Expand Discovery coverage across servers, network devices, databases, cloud resources, containers, and applications.
• Lead Service Mapping initiatives to improve business service visibility and impact analysis.
• Collaborate with infrastructure and application teams to validate discovered relationships.
• Maintain CMDB health, integrity, and compliance with enterprise governance standards.
• Monitor and improve CMDB Health KPIs, including completeness, correctness, and compliance.
• Complete other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed