Manager, Discovery Solutions

Kroll•Seattle, WA

2h•$90,000 - $200,000•Hybrid

About The Position

Kroll is seeking a Manager-level Client Engagement Lead for its Discovery & Analytics Solutions practice. The role leads coordination and operational delivery of West Coast and global engagements, overseeing matter intake, staffing, schedules, reporting, cross-functional alignment, risk identification, and follow-through. Reporting directly to the Senior Director, Sensitive Data Review, the Manager provides engagement leadership, practice operations, and executive support. As a central coordination point across the sensitive data review engagement portfolio, the Manager independently drives priorities and gives leadership visibility into active matters, staffing, financial performance, client deliverables, operational risks, and outstanding decisions. The role also develops and maintains standardized intake processes, engagement trackers, executive dashboards, and operational reporting. It supports client relationships and business development, engagement-level financial oversight, and senior practice leadership through calendar coordination, meeting preparation, briefings, correspondence follow-up, and action tracking.

Requirements

Bachelor’s degree in Business, Legal Studies, Communications, Information Technology, or a related field, or equivalent relevant professional experience.
Typically 5–7 years of progressive experience in professional services, legal operations, eDiscovery, project or engagement management, client service, or a related field, including independently leading complex, concurrent workstreams.
Ability to coordinate across multiple stakeholders, deadlines, and workstreams, establish accountability, and drive timely decisions and execution in a fast-paced environment.
Strong written and verbal communication, client and executive presence, meeting facilitation, reporting, documentation, and follow-up skills.
Ability to collaborate across practices and time zones and maintain working hours that provide reliable coverage for U.S. West Coast clients and teams.
Ability to independently manage competing priorities, anticipate leadership needs, exercise sound judgment, and proactively coordinate operational activities with minimal supervision.
Strong proficiency with Microsoft Excel, PowerPoint, Outlook, Teams, and project management or engagement tracking platforms.
Experience supporting senior business leaders or coordinating multiple concurrent client engagements, with discretion, professionalism, attention to detail, and the ability to handle confidential client and business information.

Nice To Haves

Familiarity with eDiscovery, litigation, investigations, cybersecurity, or complex professional-services delivery.
Experience developing executive dashboards, financial reports, or operational performance reporting.

Responsibilities

Coordinate new-matter intake, kickoff preparation, stakeholder lists, staffing requirements, and operational readiness.
Maintain a centralized tracker for active and prospective matters, covering engagement status, scope, milestones, staffing, dependencies, deliverables, deadlines, financial milestones, operational risks, and required decisions; identify gaps, escalate issues, and drive follow-through.
Coordinate recurring client and internal meetings, maintain integrated schedules, prepare status reports, and drive timely follow-up among clients, law firms, delivery teams, and internal practices.
Prepare client-ready status materials and track open questions, decisions, and commitments through closure.
Support resource planning by consolidating staffing needs, availability, role requirements, and workload information.
Facilitate cross-functional alignment across Discovery, Cyber, Forensics, Investigations, Analytics, Finance, and other relevant teams.
Identify operational gaps, competing priorities, resource constraints, and delayed dependencies; assess impacts, coordinate follow-up, and escalate material risks with recommended next steps.
Develop and maintain standardized intake processes, engagement trackers, executive dashboards, and operational reporting templates.
Prepare consolidated weekly portfolio reporting on engagement status, staffing, utilization, financial performance, milestones, outstanding actions, and operational risks.
Support client-relationship and business-development activities by coordinating meetings and materials, tracking commitments, and ensuring follow-through.
Maintain visibility into project budgets, revenue forecasts, invoicing milestones, vendor expenditures, resource utilization, and potential margin risks; coordinate accurate and timely reporting with Finance, project managers, and practice leadership.
Provide operational and administrative support to senior practice leadership, including calendar coordination, meeting preparation, executive briefings, correspondence follow-up, prioritization of action items, and tracking leadership commitments.