CMDB Administrator
About The Position
The ServiceNow CMDB Administrator is responsible for maintaining the health, accuracy, governance, and ongoing improvement of the ServiceNow Configuration Management Database (CMDB). The role supports CMDB administration, Discovery, the Identification and Reconciliation Engine (IRE), CI relationships, integrations, data quality, and Common Service Data Model (CSDM) alignment. The administrator works across ServiceNow, ITSM, and other teams to ensure Configuration Items (CIs) are accurately discovered, identified, reconciled, related, and maintained throughout their lifecycle. This is a full-time, hybrid position with a Monday–Friday schedule from 8:00 AM to 4:30 PM and a stated onsite/remote split of 60/40. Weekly Earned Wage Access is an option for the position.
Requirements
- Bachelor's degree in computer science, information systems, software engineering, or a related field.
- At least 3 years of hands-on experience with ServiceNow CMDB, HAM, SAM, or related platform capabilities.
- ServiceNow HAM, SAM, Discovery, or CMDB-related certifications.
- Strong understanding of CMDB architecture, CI relationships, Discovery, Service Mapping, and data governance principles.
- Experience with ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) processes and implementations.
- Knowledge of ITIL processes, particularly Configuration Management, Asset Management, Incident, Change, and Problem Management.
- Experience with ServiceNow reporting, dashboards, and data quality management.
- Understanding of enterprise infrastructure concepts, including servers, cloud resources, networks, virtualization, and software lifecycle management.
- Experience working within Agile and SDLC delivery models.
Responsibilities
- Administer and maintain the ServiceNow CMDB, Configuration Management processes, CI classes, attributes, relationships, identification and reconciliation rules, and lifecycle standards.
- Monitor and improve CMDB health, addressing data completeness, correctness, compliance, duplicates, stale CIs, missing attributes, and relationship quality.
- Configure and troubleshoot the IRE, including source precedence, CI identification, reconciliation, and duplicate prevention.
- Support and troubleshoot ServiceNow Discovery across MID Server, MID-less, and agent-based technologies.
- Maintain CI relationships and support Service Mapping, dependency modeling, impact analysis, and CSDM alignment across infrastructure, applications, cloud resources, endpoints, and services.
- Administer and troubleshoot CMDB data from integrations and external sources.
- Support integrations with technologies and platforms such as SCCM, Intune, Jamf, VMware, Active Directory, cloud providers, monitoring tools, security platforms, and asset-management systems.
- Integrate the CMDB with ITSM and ITOM processes, including Incident, Problem, Change, Vulnerability, and Asset Management, and resolve CI-to-Asset lifecycle and synchronization issues.
- Evaluate new CMDB data sources and capabilities, promote standard ServiceNow functionality, document standards and procedures, and support upgrades, testing, and continuous improvement.
- Perform other duties as assigned.
Benefits
- Weekly Earned Wage Access is an option for this position.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
