Principal Product Manager, CMDB - (Console)

Palo Alto Networks•Office - USA - CA - Console Systems, CA

1d•$176,800 - $286,000•Onsite

About The Position

Console, a Palo Alto Networks company, is building an AI-native platform for enterprise service management. The platform combines service management, automation, knowledge, access, and enterprise data to help teams understand organizational activity, resolve issues and requests, and automate work across existing systems. The Principal Product Manager will own Console’s enterprise and AI platform end to end. The platform connects to important enterprise systems across IT, security, HR, finance, and other areas, serving as a context and action layer for AI agents. The role addresses platform challenges involved in scaling Console to organizations with 100,000 people, particularly across integrations and enterprise controls for people and AI agents. The role leads product strategy and lifecycle across identity and access, administration and governance, compliance and audit, and integrations. It also defines Console’s AI governance model and works with the AI Platform team to establish evaluation practices that support continuous improvement. The Principal Product Manager will build relationships with design partners and customers, develop expertise in the ITSM market, and help shape product culture at Console as a startup within Palo Alto Networks.

Requirements

At least 5 years of product management experience, including launching and scaling technical products.
Deep technical background and experience partnering with engineering teams to ship highly technical products.
Curiosity and a growth mindset, with enthusiasm for the rapid pace of change in technology, AI, and software development.
Strong product judgment and attention to detail, with clear opinions about how software should work.
Comfort wearing multiple hats, including troubleshooting urgent P0 bugs and developing strategies for entering new markets.

Nice To Haves

Experience designing and building enterprise and platform products such as SSO, SCIM, permissions, integrations, and APIs, along with a perspective on what makes these products excellent.
Experience shipping enterprise-grade AI infrastructure or agentic products, including work involving harnesses, reliability, latency, security and authentication, SLAs, and readiness.

Responsibilities

Lead end-to-end product strategy and lifecycle for Console’s enterprise platform, including identity and access, administration and governance, compliance and audit, and integrations.
Define Console’s AI governance model, balancing AI power and flexibility with governance and enterprise adoption.
Partner with the AI Platform team to make evaluations a first-class practice, including evaluation harnesses, golden datasets and judges, and task-completion measurement to drive continuous improvement.
Develop close relationships with design partners and customers and become an expert in the current ITSM market.
Help define product culture at Console and push the boundaries of how product is built in the age of AI.