Principal Product Designer - (Console)
About The Position
Console, a Palo Alto Networks company, is building an AI-native platform for enterprise service management that brings together service management, automation, knowledge, access, and enterprise data. The Principal Product Designer will own end-to-end design for features and experiences spanning vertical AI agents, agentic workflow automation, B2B SaaS, and enterprise governance. The role involves working closely with Console customers to understand their needs and reimagine legacy IT service management software through an AI-native lens. It is a high-ownership position requiring product decision-making, independent execution, and close collaboration with product and engineering.
Requirements
- At least 5 years of B2B SaaS product design experience.
- An exceptionally high bar for craft and quality, with strong information architecture and UX thinking demonstrated in a portfolio.
- Experience building across the full product lifecycle, or willingness to do so, from ambiguous customer requests to shipped design.
- Strong collaboration and communication skills, including the ability to work effectively with cross-functional teams and articulate design rationale.
- A challenger mindset that questions assumptions and draws inspiration from diverse sources to create innovative solutions.
Nice To Haves
- Designed and launched AI agent product experiences, including UX, harness design, and AI governance.
- Actively updating product design processes and tools, exploring new AI tools, and pushing the boundaries of design.
Responsibilities
- Turn ambiguous customer requests into clear product requirements and shippable, high-craft designs.
- Own the full design process, from user research, product flows, and wireframing through UI design for key product areas.
- Design core workflows and interfaces that enable teams to configure, monitor, and trust AI agents.
- Partner with product and engineering to shape product direction and contribute to roadmap planning.
- Help establish and evolve Console's design system and design principles.
- Collaborate with and mentor other designers as the team grows.
Benefits
- Restricted stock units may be included in compensation.
- A bonus may be included in compensation.
- Employee benefits are referenced, but specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
