Principal Product Manager, ITSM - (Console)

Palo Alto Networks•Office - USA - CA - Console Systems, CA

1d•$176,800 - $286,000

About The Position

Console, a Palo Alto Networks company, is building an AI-native platform for enterprise service management that combines service management, automation, knowledge, access, and enterprise data. Its ITSM product provides agentic service desk, workflow automation, and knowledge management for enterprise customers. The Principal Product Manager will define and launch the next iteration of this product, with the goal of making Console a backbone for operations in very large organizations. The role calls for fresh product thinking, deep user empathy, and application of current AI capabilities to enterprise-scale challenges. The product leader will guide strategy and the product lifecycle for some or all of Console’s core ITSM product, work closely with customers and design partners, address product challenges across AI automation, agent design, ticketing, and knowledge management, and partner with sales and marketing on positioning and go-to-market. The role also contributes to Console’s product culture as a startup within Palo Alto Networks and explores how product development can evolve in the age of AI.

Requirements

At least 5 years of product management experience launching and scaling technical products.
Experience working on strong B2B products.
Strong technical background and experience collaborating cross-functionally with engineering teams to ship technical products.
Deep curiosity and a growth mindset, with enthusiasm for rapid change in technology, AI, and software development.
Strong product judgment, clear opinions on how software should work, and attention to detail.
Ability to work across varied responsibilities, from urgent P0 bug troubleshooting to developing a strategy for entering a new market.

Nice To Haves

Background building products in ITSM, support, project management, or work management.
Strong systems-thinking skills and prior experience designing state machines, lifecycle engines, or data models for new products.

Responsibilities

Lead end-to-end product strategy and lifecycle for some or all of Console’s core ITSM product.
Build close relationships with design partners and customers and develop expertise in the current ITSM market.
Address product challenges across AI automation, agent design, ticketing, and knowledge base, developing new solutions from first principles.
Own product positioning and support bringing the product to market in partnership with sales and marketing.
Help define Console’s product culture and push the boundaries of product development in the age of AI.