CMDB Configuration Manager - ServiceNow

Texas Health Resources•Arlington, TX

2d•Remote

About The Position

The CMDB Configuration Manager is responsible for the governance, integrity, strategy, and continuous improvement of Texas Health Resources’ Configuration Management Database (CMDB). The role ensures that configuration items, their relationships, and business services are accurately maintained and serve as a trusted authoritative source of IT infrastructure and service data. The manager partners with IT Operations, Infrastructure, Application Teams, Asset Management, Architecture, Security, and ITSM Process Owners to establish standards, improve data quality, and maximize ServiceNow CMDB capabilities. The position is primarily remote, but the employee must live in the Dallas–Fort Worth area. The schedule is full-time, day shift, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Bachelor’s degree in Data Analytics, Computer Science, Business, Information Technology, or a relevant field, or four years of relevant work experience in lieu of a degree.
With a bachelor’s degree: seven years of experience overseeing a CMDB with large data volumes and completing data integrity checks.
Without a degree: 11 years of relevant work experience, including at least seven years overseeing a CMDB with large data volumes and completing data integrity checks.
Must live in the Dallas–Fort Worth area.

Nice To Haves

Two years of experience working with CMDB in ServiceNow.
ITIL Foundation certification.
ITIL Advanced certification.

Responsibilities

Establish and maintain CMDB governance policies, standards, and procedures.
Define Configuration Item ownership and stewardship responsibilities.
Develop and enforce naming conventions, classification standards, and mandatory data requirements.
Lead CMDB governance committees and stakeholder reviews.
Maintain the CMDB roadmap and maturity strategy.
Define CMDB health metrics and reporting.
Monitor data completeness, correctness, compliance, and relationship accuracy.
Conduct regular audits and reconciliation activities.
Identify and remediate duplicate, stale, orphaned, and unauthorized configuration items.
Establish continuous improvement initiatives to increase trust in CMDB data.
Oversee CMDB structure, CI classes, identification rules, and reconciliation rules.
Govern ServiceNow Discovery and Service Mapping capabilities.
Validate automated data sources and integrations.
Ensure alignment with the Common Service Data Model (CSDM).
Partner with ServiceNow administrators and developers on enhancements and automation.
Develop executive dashboards and operational reports.
Measure CMDB maturity and adoption.
Present KPIs and recommendations to leadership.
Track compliance with governance standards.
Drive enterprise CMDB adoption.
Facilitate stakeholder training and awareness.
Lead process improvement efforts and automation initiatives.
Develop and maintain SOPs, process documentation, and governance artifacts.