CMDB Manager/Configuration Management Manager (Remote)

TM Floyd & Company•Columbia, SC

1d•Remote

About The Position

TM Floyd & Company is seeking a remote CMDB Manager/Configuration Management Manager to lead and mature its enterprise configuration management practice. The role requires an ITOM leader who can bridge technical and executive audiences, manage a team while remaining technically credible, and clearly explain the value of configuration management. Strategic impact is a high priority. The manager will own the CMDB in ServiceNow, establish and improve the program, address documentation gaps, and develop and execute a roadmap for scaling the practice. The role oversees CMDB governance and data health and partners across IT and the business to ensure configuration data supports operational processes and decision-making. Applicants must be U.S. citizens or Green Card holders and able to work on the employer’s W2. Sponsorship is unavailable, and C2C or third-party candidates are not accepted. A bachelor’s degree in a related field is required, though equivalent work experience may be considered. Preferred training or certifications include ITIL Foundation and ServiceNow CMDB, ITSM/ITOM. Benefits vary depending on the length of assignment; a referral bonus of up to $1,000 is offered.

Requirements

At least 5 years of experience in IT service management, configuration management, CMDB administration, IT asset management, infrastructure operations, or a related technology discipline, including experience leading process improvement or governance initiatives.
Strong ServiceNow ITOM background.
Deep knowledge of CMDB architecture and administration, discovery, and configuration management best practices.
Experience standing up a CMDB, driving maturity, stabilizing operations, and executing a roadmap.
Ability to manage people while remaining technically credible.
Ability to explain what a CMDB is, why it matters, and how it supports the business.
Strong communication skills and confidence presenting to leadership and business partners.
Ability to communicate effectively with architects, the CTO, and non-technical stakeholders.
Strong knowledge of ITIL practices, IT service management processes, configuration management principles, CMDB governance, data quality management, service mapping, discovery, and configuration item lifecycle management.
Bachelor’s degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field; equivalent work experience may be considered.
Must be a U.S. citizen or Green Card holder and able to work on the employer’s W2. Sponsorship is unavailable; C2C and third-party candidates are not accepted.

Nice To Haves

Banking or financial industry background.
ITIL Foundation certification or training.
ServiceNow CMDB or ITSM/ITOM certification or training.

Responsibilities

Own and lead the ServiceNow CMDB, including how records use it and how it connects across the enterprise, from applications to hardware.
Establish the CMDB program, address documentation gaps, and develop a roadmap to scale it.
Explain to leadership and business partners what the CMDB is and why it matters.
Lead the enterprise configuration management practice, including CMDB strategy, governance, standards, policies, procedures, operating model, and roadmap execution.
Oversee CMDB data quality, completeness, accuracy, reconciliation, relationship mapping, lifecycle management, and ongoing health metrics.
Partner with ITSM process owners, service owners, infrastructure teams, application teams, security, audit, and asset management teams to define configuration item scope, ownership, data requirements, and dependency relationships.
Support incident, problem, change, release, asset, risk, audit, and service management processes by ensuring trusted configuration data is available for impact analysis, reporting, and operational decision-making.
Manage CMDB-related reporting, dashboards, controls, audits, compliance monitoring, and continuous improvement to increase CMDB maturity and stakeholder adoption.
Manage a team while maintaining technical credibility.