Configuration Management Database Manager

Crown Equipment Corporation•New Bremen, OH

9d•Hybrid

About The Position

Crown Equipment Corporation is hiring a Configuration Management Database Manager to own and administer the enterprise CMDB strategy and governance framework. The role defines configuration management processes, policies, standards, controls, and documentation, and establishes accountability for configuration items (CIs) across infrastructure, applications, cloud platforms, network services, databases, and business applications. The manager establishes CI classification and identification standards, required attributes, naming conventions, relationship requirements, and data quality and compliance standards. The role monitors the completeness, accuracy, consistency, integrity, and timeliness of configuration data; develops scorecards, dashboards, and executive reporting; audits CIs and service relationships; coordinates remediation with CI owners and support teams; and drives continuous improvement in CMDB trustworthiness and adoption. The position also leads enterprise service mapping initiatives, maintains service models and dependency information, and collaborates with technical teams to identify critical service dependencies and operational risks. Accurate dependency mapping supports operational resiliency, business continuity, and disaster recovery planning. The manager establishes standards for automated discovery, relationship creation, and service mapping accuracy, and advises on service impact analysis, root cause investigations, and dependency identification. This is a hybrid remote position based out of Crown’s New Bremen, Ohio location; a reasonable commute of 1–2 hours is necessary. Occasional travel of 0–5% is required. Crown does not provide work authorization sponsorship for this position.

Requirements

Bachelor’s degree in Information Technology, Management Information Systems, Computer Information Systems, Computer Science, Information Systems, Cybersecurity, or Systems Engineering, plus at least 5 years of related experience; alternatively, a high school diploma or GED and 12 or more years of related experience.
ITIL Foundation certification is required.
Occasional travel of 0–5%.
Legally authorized to work in the United States; sponsorship is not provided.

Nice To Haves

Advanced ITIL certifications are preferred.
Experience with ServiceNow, CMDB, Service Mapping, Discovery, and Configuration Management processes.
Experience developing enterprise configuration management governance programs.
Strong understanding of CI lifecycle management and dependency mapping.
Experience with automated discovery technologies and configuration data integrations.
Knowledge of Incident, Problem, Change, Availability, Capacity, and Service Level Management processes.

Responsibilities

Own and administer the enterprise CMDB strategy, governance framework, policies, standards, and procedures.
Define and maintain configuration management processes, controls, and documentation.
Establish CI ownership accountability across infrastructure, applications, cloud platforms, network services, databases, and business applications.
Define CI classification standards, identification conventions, required attributes, naming standards, and relationship requirements.
Develop and maintain CMDB data quality standards and compliance requirements.
Monitor configuration data completeness, accuracy, consistency, integrity, and timeliness; establish data quality scorecards, dashboards, and executive reporting.
Perform regular audits of Configuration Items and service relationships.
Identify data quality issues and coordinate remediation with CI owners and support teams.
Drive continuous improvement initiatives to increase CMDB trustworthiness and adoption.
Lead enterprise service mapping initiatives to document business services and supporting technology components.
Define and maintain service models representing dependencies among business services, applications, infrastructure, databases, cloud services, integrations, and network components.
Collaborate with technical teams to identify critical service dependencies and operational risks.
Support operational resiliency, business continuity, and disaster recovery planning through accurate dependency mapping.
Establish standards for automated discovery, relationship creation, and service mapping accuracy.
Provide consultation regarding service impact analysis, root cause investigations, and dependency identification.