Sr. Site Specialist

Thermo Fisher Scientific • Cambridge, MA

3d • $21 - $31 • Onsite

About The Position

As part of Thermo Fisher Scientific’s Unity Lab Services team, the Sr. Site Specialist provides integrated laboratory service, support, and supply management at customer sites. The role supports customers’ laboratory needs through inventory and order management, laboratory services, reporting, customer service, safety participation, and process improvement.

The specialist works primarily at customer sites, potentially independently, and may work in environments with varied temperatures, chemical-based allergens, hazardous materials, noise, and other conditions requiring personal protective equipment. The position requires physical material handling and may require overtime as needed.

Requirements

• High school diploma or equivalent.
• Able to read, write, and speak English fluently.
• Strong verbal and written communication skills and a desire to deliver excellent customer service.
• Maintain a professional appearance and demeanor, uphold confidentiality, and reflect Thermo Fisher Scientific’s values.
• Strong customer-service orientation and interpersonal skills to collaborate with personnel at various levels at the customer site.
• Ability to independently operate handheld scanners to enter data in various systems and analytical skills to reconcile reports.
• Computer proficiency and intermediate skills with Microsoft Office software.
• Organizational skills to multitask and meet due dates.
• Ability to lift 30–40 lbs regularly and up to 50 lbs occasionally.
• Ability to use equipment such as pushcarts, pallet jacks, mobile cylinders, and forklifts to push or pull up to 100 lbs.
• Ability to stand, walk, and perform manual material handling—including twisting, bending, reaching, and lifting—for prolonged periods.
• Ability to work in varied-temperature environments, including cold rooms and outdoors.
• Ability to work overtime as needed.
• Successfully complete Thermo Fisher pre-employment screening, including a background check and drug test, and any customer-mandated screening, credentialing, or badging requirements.

Nice To Haves

• Two years of customer experience preferred.
• Laboratory experience is a plus.

Responsibilities

• Use inventory and order management electronic systems for on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
• Perform laboratory services, including order delivery, glassware processing, biological waste processing, chemical inventory pre-receipt and reconciliation, and gas cylinder or tank change-outs.
• Analyze, maintain, and reconcile reports to ensure contractual requirements are met.
• Connect proactively with the supervisor about customer concerns or potential problems and address customer concerns within established resolution timeframes.
• Participate in safety programs, including hazard identification, inspections, and incident reporting or investigation as required.
• Engage in process improvement activities.
• Perform other responsibilities as assigned by management.

Benefits

• Competitive remuneration.
• Healthcare plans, including medical, dental, and vision coverage, with health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off and 10 paid holidays annually.
• Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.
• Potential eligibility for a variable annual bonus based on company, team, and/or individual performance results.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED