Sr. Site Specialist

Thermo Fisher Scientific•Cambridge, MA

2d•Onsite

About The Position

The Sr. Site Specialist works primarily at customer sites as part of Unity Lab Services, which provides integrated laboratory service, support, and supply management. The role supports customers’ laboratory needs through inventory and order management, laboratory services, customer service, reporting, and safety and process-improvement activities. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. EST, with overtime possible as needed. Work may be performed independently in customer-site environments with varied temperatures, potential chemical-based allergens, hazardous or toxic materials, and other conditions that may require personal protective equipment. The role involves regular material handling and use of equipment to move supplies. Employment is contingent on successfully completing Thermo Fisher Scientific’s pre-employment screening, including a background check and drug test, as well as any customer-mandated screening, credentialing, or badging requirements.

Requirements

High school diploma or equivalent.
Fluent ability to read, write, and speak English.
Strong verbal and written communication skills and a commitment to excellent customer service.
Professional appearance and demeanor in interactions, and ability to uphold company values, including confidentiality.
Strong customer-service orientation and interpersonal skills to collaborate with personnel at various levels at the customer site.
Ability to independently operate handheld scanners and enter data in various systems.
Analytical skills to reconcile reports.
Computer proficiency, including intermediate skills with Microsoft Office software.
Organizational skills to multitask and meet due dates.
Ability to work independently at customer sites.
Ability to lift 30–40 pounds regularly and up to 50 pounds occasionally; push or pull up to 100 pounds using equipment.
Ability to stand, walk, and perform manual material handling—including twisting, bending, reaching, and lifting—for prolonged periods.
Ability to work in varied-temperature environments, including cold rooms and outdoors.
Ability to work overtime as needed.
Ability to meet Thermo Fisher Scientific pre-employment screening requirements and customer-mandated screening, credentialing, or badging requirements.

Nice To Haves

Two years of customer experience preferred.
Laboratory experience is a plus.

Responsibilities

Use electronic inventory and order-management systems for on-site replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer-service call resolution, product returns, and backorder processing.
Perform laboratory services, including order delivery, glassware processing, biological-waste processing, chemical-inventory preceipt and reconciliation, and gas-cylinder or tank change-outs.
Analyze, maintain, and reconcile reports to ensure contractual requirements are met.
Proactively communicate customer concerns and potential problems to the supervisor, and address customer concerns within established resolution timeframes.
Participate in safety programs, including hazard identification, inspections, and incident reporting or investigation as required.
Engage in process-improvement activities.
Perform other responsibilities as assigned by management.

Benefits

Competitive remuneration and healthcare.
Medical, dental, and vision plans, including health incentive programs.
Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
At least 120 hours of paid time off and 10 paid holidays annually.
Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
Accident and life insurance.
Short- and long-term disability in accordance with company policy.
401(k) retirement savings plan.
Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
Variable annual bonus may be available based on company, team, and/or individual performance results, in accordance with company policy.
Career and development prospects.