Sr. Site Specialist

Thermo Fisher Scientific•Durham, NC

10d•Onsite

About The Position

The Sr. Site Specialist works primarily at customer sites, supporting laboratory service, supply, and inventory programs. The role uses electronic inventory and order-management systems to manage replenishment, receiving, stock rotation, order processing, customer service, and related activities. It also performs laboratory services and maintains reports to support contractual requirements. The position involves customer interaction, safety participation, process improvement, and work in laboratory, office, and warehouse settings, including environments where hazardous or toxic materials and chemical-based allergens may be present. The schedule is 8:00 a.m. to 6:30 p.m., Friday through Monday. The role may require independent work, overtime as needed, use of personal protective equipment, and frequent physical activity including lifting and material handling. Employment is contingent on completion of pre-employment screening and any customer-required screening, credentialing, or badging.

Requirements

High school diploma or equivalent.
Fluent in reading, writing, and speaking English.
Strong verbal and written communication skills and commitment to excellent customer service.
Professional appearance and demeanor in interactions and ability to uphold company values, including confidentiality.
Ability to serve customers and collaborate with various levels of personnel at customer sites.
Ability to independently operate handheld scanners and enter data in various systems.
Analytical skills to reconcile reports.
Computer proficiency and intermediate skills in Microsoft Office software.
Organizational skills to multitask and meet due dates.
Ability to lift 30–40 pounds regularly and up to 50 pounds occasionally.
Ability to push or pull up to 100 pounds using equipment such as pushcarts, pallet jacks, mobile cylinders, and forklifts.
Ability to stand, walk, and perform manual material handling—including twisting, bending, reaching, and lifting—for prolonged periods.
Ability to work in environments with varied temperatures, including cold rooms and outdoors.
Ability to work overtime as needed.
Ability to work in areas where chemical-based allergens may be present and to wear required personal protective equipment.
Successful completion of Thermo Fisher pre-employment screening, including background check and drug test, and any customer-mandated screening, credentialing, or badging requirements.

Nice To Haves

Two years of related experience in a laboratory setting is preferred.
Customer service experience is a plus.

Responsibilities

Use electronic inventory and order-management systems for on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
Perform laboratory services, including order delivery, glassware processing, biological waste processing, chemical inventory receipt and reconciliation, and media preparation.
Analyze, maintain, and reconcile reports to ensure contractual requirements are met.
Communicate customer concerns and potential problems to the supervisor, and address customer concerns within established resolution timeframes.
Participate in safety programs, including hazard identification, inspections, and incident reporting or investigation as required.
Engage in process improvement activities.
Perform other responsibilities as assigned by management.