Sr. ServiceNow Administrator (Clearance Required)
Connsci•Washington, DC
•Onsite
About The Position
Connsci is seeking a Sr. ServiceNow Administrator to work in support of one of our federal clients. This individual will perform the day-to-day administration of the ServiceNow platform, manage lifecycle upgrades, oversee the integration with new systems, and support end users. They will also continuously evaluate emerging ServiceNow features, proposing and implementing enhancements aligned with organizational goals.
Requirements
- Bachelor of Science degree in Information Technology, Computer Science, Engineering, or related field; or equivalent experience.
- At least 5 years of experience in ServiceNow Platform administration.
- At least 2 years of experience with ServiceNow ITSM and SPM modules
- Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance
Nice To Haves
- Certifications: ServiceNow Certified System Administrator and Information Technology Infrastructure Library V4 Certified.
- 5+ years of experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS.
- 5+ years of experience with LDAP integration and Web Service integration, such as API Web Services
- 5+ years of experience with ServiceNow development APIs and Single Sign-On configuration and administration
Responsibilities
- Monitor, troubleshoot, and optimize ServiceNow environments (Dev, Test, Prod) and perform platform health assessments
- Manage user access, roles, permissions, and security controls to ensure compliance
- Configure and enhance core ServiceNow modules (ITSM, Service Catalog, Knowledge, Change, SPM, Employee Center, Now Mobile)
- Develop and maintain workflows, scripts, catalog items, SLAs, dashboards, and portal components
- Perform platform maintenance, including updates, patches, clones, upgrades, and rollback planning
- Manage integrations with external systems and ensure data integrity
- Lead support activities for incidents, requests, changes, and escalations; resolve service tickets to quality standards
- Collaborate with stakeholders to gather requirements and improve business processes
- Support project lifecycle activities including planning, estimation, testing, deployment, and post-release validation
- Act as a ServiceNow subject matter expert, providing technical guidance and recommendations
- Create and maintain documentation, SOPs, and knowledge base articles; conduct knowledge transfer sessions
Benefits
- Opportunities for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
1-10 employees
