ServiceNow Administrator

ApplyLogic Consulting Group•Washington, DC

12h•Hybrid

About The Position

ApplyLogic is seeking a talented ServiceNow Administrator to join their team in Washington, DC. This position will support a complex government client by providing administration, configuration, and enhancement of the ServiceNow platform for enterprise IT services. The role involves maintaining ITSM workflows, CMDB integrity, and reporting capabilities within a mission-focused Federal environment. The work location is hybrid, with a mix of onsite and remote work. Candidates must be US citizens and able to obtain a Secret security clearance.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience
3+ years of hands-on ServiceNow administration experience
Strong analytical and troubleshooting skills
Experience working with technical and non-technical stakeholders
ServiceNow ITSM modules and administrative functions
Flow Designer, business rules, UI policies, notifications, and dashboards
CMDB, asset management, and service catalog administration
Integrations with tools such as Active Directory, Intune, SCCM, or Discovery
Workflow automation, reporting, and continuous platform improvement
Documentation and change control practices for enterprise systems

Nice To Haves

ServiceNow Certified System Administrator (CSA)

Responsibilities

Configure and maintain ServiceNow workflows, SLAs, forms, UI policies, and catalog items
Support ServiceNow ITSM, ITOM, and ITAM administrative activities
Maintain CMDB data integrity and support integrations with enterprise tools
Develop dashboards, reports, filters, and service metrics
Support platform upgrades, enhancements, and operational improvements
Troubleshoot system issues and support user/admin requests
Assist with Knowledge Base, Service Catalog, and portal administration
Document configurations, standards, and support procedures