Sr. ServiceNow Administrator (Clearance Required)

Connsci • Washington, DC

1d

About The Position

This individual will perform the day-to-day administration of the ServiceNow platform, manage lifecycle upgrades, oversee the integration with new systems, and support end users. They will also continuously evaluate emerging ServiceNow features, proposing and implementing enhancements aligned with organizational goals. At Connsci, the mission is to be a trusted strategic partner for clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. The company recognizes the importance of customizing services to best fit clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging multifaceted experience and expertise, Connsci delivers services that are essential for any organization aiming to reach its goals. Joining Connsci means working in an environment where collaboration and innovation are key, with opportunities for professional growth and advancement. Employees will engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals, becoming part of a dedicated team committed to delivering strategic, impactful solutions tailored to clients' unique needs.

Requirements

• Bachelor of Science degree in Information Technology, Computer Science, Engineering, or related field; or equivalent experience.
• At least 5 years of experience in ServiceNow Platform administration.
• At least 2 years of experience with ServiceNow ITSM and SPM modules
• Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance

Nice To Haves

• Certifications: ServiceNow Certified System Administrator and Information Technology Infrastructure Library V4 Certified.
• 5+ years of experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS.
• 5+ years of experience with LDAP integration and Web Service integration, such as API Web Services
• 5+ years of experience with ServiceNow development APIs and Single Sign-On configuration and administration

Responsibilities

• Monitor, troubleshoot, and optimize ServiceNow environments (Dev, Test, Prod) and perform platform health assessments
• Manage user access, roles, permissions, and security controls to ensure compliance
• Configure and enhance core ServiceNow modules (ITSM, Service Catalog, Knowledge, Change, SPM, Employee Center, Now Mobile)
• Develop and maintain workflows, scripts, catalog items, SLAs, dashboards, and portal components
• Perform platform maintenance, including updates, patches, clones, upgrades, and rollback planning
• Manage integrations with external systems and ensure data integrity
• Lead support activities for incidents, requests, changes, and escalations; resolve service tickets to quality standards
• Collaborate with stakeholders to gather requirements and improve business processes
• Support project lifecycle activities including planning, estimation, testing, deployment, and post-release validation
• Act as a ServiceNow subject matter expert, providing technical guidance and recommendations
• Create and maintain documentation, SOPs, and knowledge base articles; conduct knowledge transfer sessions

Benefits

• Professional Growth: We offer opportunities for growth and advancement, allowing you to enhance your skills and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1-10 employees