ServiceNow Administrator - CMDB

RaceTrac•Atlanta, GA

1d•Onsite

About The Position

This position requires a strong ServiceNow ITOM/CMDB administration background to support the design, configuration, documentation, testing, and continuous improvement of existing and new ITOM and CMDB capabilities, including Discovery, discovery patterns, and sensors. The role will help maintain CMDB data quality, support operational processes, and partner with stakeholders to improve configuration item (CI) accuracy, relationships, and overall platform effectiveness. This position participates in solution design, performance monitoring, troubleshooting, and day-to-day platform support in an enterprise environment. RaceTrac, Inc. (RTI) is more than just a convenience store business, made up of five operating divisions: RaceTrac, RaceWay, Gulf, Inc, and Energy Dispatch. The company emphasizes continuous learning, innovation, improvement, and trying new things, ensuring there is never a dull day.

Requirements

Bachelor’s degree from an accredited college or university in Computer Science, Engineering, Information Systems, or related field preferred; equivalent work experience considered.
3–5 years of experience in Information Technology or equivalent combination of education and work experience.
2+ years of hands-on experience as a ServiceNow ITOM or CMDB Administrator.
Experience resolving ITSM tickets, incident support, request fulfillment, and change management activities.
Knowledge of ServiceNow fundamentals, including CMDB and Discovery.
Experience supporting data quality, reconciliation, and CI lifecycle processes within the CMDB.
Understanding of Agile methodology and software development lifecycle practices.
Strong analytical, troubleshooting, documentation, and communication skills.

Nice To Haves

Knowledge of ServiceNow Service Mapping preferred.
Knowledge of Azure Cloud Discovery preferred.

Responsibilities

Perform daily administration and support of ServiceNow ITOM and CMDB services in an enterprise product environment.
Maintain CMDB data integrity, including CI classes, attributes, relationships, and reconciliation support.
Administer and support the ServiceNow Discovery application, including schedules, credentials, patterns, sensors, and issue resolution.
Assist with execution of the CMDB roadmap and support CI relationship accuracy across supported services and infrastructure.
Follow established CMDB governance, policies, standards, and procedures.
Monitor Discovery and CMDB health, identify gaps, troubleshoot issues, and implement improvements.
Partner with internal consumers and stakeholders whose processes interact with the CMDB to improve data quality and platform value.
Support documentation, testing, and validation of CMDB and Discovery enhancements.
Participate in incident, request, problem, and change management activities related to CMDB and ITOM services.
Participate in weekly Change Management meetings and complete assigned follow-up actions.
Provide operational support for audits, compliance reviews, and reporting related to CMDB data and processes.
Recommend process and technical improvements to strengthen CMDB accuracy, usability, and adoption.