Sr Security Specialist- Dispatcher

St. Jude Children's Research Hospital • Memphis, TN

82d • $21 - $35

About The Position

The Sr Security Specialist- Dispatcher is responsible for operations of the Security Control Room. The role provides institution-wide customer service and operator/receptionist services using the master operator console, paging system, and communication system. The specialist communicates efficiently, supports coworkers, and strives for accuracy when administering emergency responses. The position monitors multiple cameras for threats to employees, patients, and visitors, responds to service or assistance requests, and dispatches appropriate personnel.

The position is full-time, scheduled for 40 hours per week on a weekday night shift in Memphis, Tennessee. It requires regular and predictable attendance, maintaining accurate records, responding effectively during emergencies, and completing the physical and background-screening requirements described in the posting.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience or 1 year of security-related experience, such as in a security program, police organization, military branch, or conflict counselling.
• Experience with data entry and working in emergency situations and a fast-paced, stressful environment.
• Ability to understand and adapt to changing priorities; apply structured problem-solving; and remain open to learning new approaches.
• Ability to solve complex problems independently, evaluate situations quickly, anticipate problems, and select effective solutions.
• Clear and effective written and verbal communication skills, including timely information exchange and concise presentation of technical information or reports.
• Planning, prioritizing, and organizational skills, including delivering quality work under tight timelines.
• Ability to identify potential threats, investigate incidents such as theft or damage, determine causes, and remain calm and respond effectively during emergencies or crises.
• Ability to perform assigned tasks with limited guidance and investigate and resolve security incidents under minimal supervision.
• Ability to maintain accurate, up-to-date incident and issue records.
• Knowledge of security rules, institutional policies, and applicable laws, including criminal, federal, and state laws.
• Ability to manage day-to-day security activities and queries and address safety hazards and threats.
• Successfully complete an Occupational Health physical/health screening, including drug screening, and meet and maintain Campus Safety and Security physical requirements.
• Pass a criminal background investigation and maintain a clean motor vehicle driving record.
• Meet the physical demands of the job, including standing for extended periods; stooping, kneeling, crouching, lifting, carrying, pushing, pulling, climbing, balancing, walking, and running; running moderate distances and using flights of stairs; and frequently lifting or moving up to 50 pounds.
• Have the vision abilities required for the role, including close vision, depth perception, and ability to adjust focus.
• Comply with applicable federal, state, and local safety and health regulations.

Nice To Haves

• Some experience with computer systems, including Microsoft Office (Word and Excel), and maintaining records.
• Proven performance in an earlier role.

Responsibilities

• Provide institution-wide customer service by responding to inquiries and resolving issues or complaints, including issuing personnel badges and hangtags.
• Act as a communication specialist during emergency situations, including fire, severe weather, and 911 calls.
• Coordinate with Security Management on preliminary and follow-up investigations of complaints.
• Maintain daily reports and records and prepare written incident reports on shift activities, including offenses and disruptions.
• Monitor multiple cameras for threats to employees, patients, and visitors.
• Respond to requests for service or assistance and dispatch appropriate personnel.
• Perform other duties as assigned to meet department and institutional goals and objectives.
• Maintain regular and predictable attendance.
• Meet job expectations, adhere to policies, deliver quality work, and participate in performance-management processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED