Sr Dispatcher

Cox Enterprises • Bordentown, NJ

6d • $24 - $36 • Onsite

About The Position

The Sr Dispatcher facilitates the efficient, timely transport of customer vehicles to and from auction sites and other designated locations. The role coordinates customers, carriers, and internal partners; manages carrier relationships; tracks shipments; resolves transportation issues; and helps ensure customer satisfaction. The position also monitors and reports on customer and carrier performance, compiles transportation data, and generates routine reports. The Sr Dispatcher may advise and coach less experienced team members and explain broader organizational objectives and the team’s impact.

Requirements

• High school diploma or GED.
• At least 3 years of experience, including at least 1 year in logistics dispatching.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong analytical, communication, and interpersonal skills.
• Proven ability to make decisions.
• Customer service skills.
• Strong problem-solving and innovative-thinking skills.
• De-escalation skills and reliable follow-up abilities.
• Comprehensive knowledge of regulations affecting daily operations, including national and state DOT regulations.
• Must clear a pre-employment drug test.
• Must currently be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• Previous auto transportation or logistics experience is strongly preferred.

Responsibilities

• Facilitate transportation of customer vehicles to and from auction sites and other designated locations.
• Contact customers to determine vehicle availability and condition.
• Schedule vehicle pickup and delivery with customers and transporters.
• Coordinate vehicle transportation by contacting carriers in the company’s established network.
• Build and maintain positive working relationships with network carriers, and proactively locate new carriers to join the Cox network.
• Track shipment and delivery information and resolve problems such as missing, damaged, or late-arriving vehicles.
• Assist with reconciliation of transporter-related issues and notify customer account representatives and transporters of vehicle transportation issues.
• Monitor and report on customer and transporter performance; audit carrier performance over time, identify systemic issues, and work with carrier representatives to resolve them.
• Compile vehicle transportation data and generate routine reports.
• Escalate complex or difficult-to-solve issues according to established procedures.
• Address customer and transportation issues escalated by team members, customers, carrier representatives, or other stakeholders.
• Communicate and collaborate with internal partners to solve problems and meet customer needs.
• Provide advice and coaching to less experienced team members and communicate broader organizational objectives and the team’s role and impact.
• Follow job-related duties as directed by a supervisor and assist with other duties as assigned.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Bereavement leave.
• Time off to vote.
• Jury duty leave.
• Volunteer time off.
• Military leave.
• Parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential 401(k) retirement planning.
• Potential sick leave and flexible vacation/wellness days.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED