Sr. Dispatcher

THE KENAN ADVANTAGE GROUP•Baytown, TX

7d•Onsite

About The Position

The Sr. Dispatcher executes a daily plan for moving freight within an assigned area. The role assesses customer needs and delivery timing, manages drivers’ daily schedules, and plans deliveries to inventory-managed retail gas outlets. It also receives orders from suppliers, gas station dealers, and renewable fuels distributors; provides frontline service to existing accounts; and coordinates dispatch work with other team members. The position handles incoming phone calls, emails, and web-portal inventory information, solicits freight from customers, creates loads in the dispatch system, and enters incidents into KITS. The stated responsibilities describe the general nature and level of the work and may be changed or reassigned by management. Employees are expected to communicate effectively and promptly, work as a team, respect co-workers, guide other employees and third-party representatives constructively, and contribute to high-quality customer service.

Requirements

High school diploma or equivalent.
Five years of dispatching experience.
Conflict-resolution skills.
Effective oral, written, and interpersonal communication skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Assess customer needs and delivery timing.
Manage the daily delivery schedule for drivers.
Lead and mentor dispatching staff.
Plan deliveries to inventory-managed retail gas outlets.
Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
Provide frontline customer service for existing accounts.
Answer incoming phone calls promptly and courteously.
Monitor email for incoming orders, inventory updates, and communications between team members.
Monitor web portals for station inventories.
Solicit freight from customers.
Create loads in the dispatch system.
Divide dispatch responsibilities with other team members.
Enter incidents into KITS, the incident reporting system.
Promote effective and timely communication, teamwork, and respect for co-workers.
Provide constructive guidance to other employees and representatives of third parties.
Contribute to providing high-quality products and services to customers.