Sr Dispatcher

Cox Communications•Bordentown, NJ

5d•Onsite

About The Position

The Sr Dispatcher facilitates the efficient and timely transportation of customer vehicles to and from auction sites and other designated locations. The position coordinates with customers, carriers, and internal partners; manages carrier relationships; resolves transportation issues; and works to ensure customer satisfaction. The role also monitors and reports on customer and carrier performance, addresses escalated issues, and provides advice and coaching to less experienced team members. This is an onsite role at a specified Cox location with no remote work option. The work shift is day shift. The hourly base pay range is $24.23–$36.35, with the possibility of additional compensation such as commission or an incentive program. The position requires a pre-employment drug test; the company does not currently test for marijuana for this position.

Requirements

High school diploma or GED.
At least 3 years of experience, including at least 1 year of logistics dispatching experience.
Proficiency in Microsoft Outlook, Word, and Excel.
Strong analytical, communication, and interpersonal skills.
Proven ability to make decisions.
Customer service skills.
Strong problem-solving and innovative-thinking skills.
De-escalation skills and strong follow-up abilities.
Comprehensive knowledge of regulations affecting daily operations, including national and state Department of Transportation regulations.
Must clear a pre-employment drug test.
Must be currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

Previous auto transportation or logistics experience is strongly preferred.

Responsibilities

Facilitate transportation of customer vehicles to and from auction sites and other locations.
Contact customers to determine vehicle availability and condition, and schedule pickup and delivery with customers and transporters.
Coordinate vehicle transportation with carriers in the company’s established network and build and maintain positive working relationships with those carriers.
Assist with reconciliation of transporter-related issues and notify customer account representatives and transporters of vehicle transportation issues.
Track shipment and delivery information and resolve problems such as missing, damaged, or late-arriving vehicles.
Escalate complex or difficult issues according to established procedures.
Proactively locate new carriers to join the Cox network.
Monitor and report on customer and transporter performance; audit carrier performance over time and work with carrier representatives to resolve systemic issues.
Address customer and transportation issues escalated by team members, customers, carrier representatives, or other stakeholders.
Compile transportation-related data and generate routine reports.
Communicate and collaborate with internal partners to solve problems and meet customer needs.
Provide advice and coaching to less experienced team members, and communicate broader organizational objectives and the team’s role and impact.
Follow job-related duties as directed by a supervisor and assist with other duties as assigned.

Benefits

At least 16 hours of paid time off per month.
Seven paid holidays per calendar year.
Bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Health care insurance, which may include medical, dental, and vision coverage.
Retirement planning, including a 401(k).
Paid days off, which may include sick leave, parental leave, flexible vacation or wellness days, and PTO.