Sr. Dispatcher

THE KENAN ADVANTAGE GROUP•Baytown, TX

7d•Onsite

About The Position

The Sr. Dispatcher executes the daily plan for movement of all freight within an assigned area. The role assesses customer needs and delivery timing, manages driver schedules, plans deliveries to inventory-managed retail gas outlets, and handles orders and customer service. The position also leads and mentors dispatching staff and shares dispatch responsibilities with other team members. The responsibilities listed describe the general nature and level of work and are not exhaustive. Management may assign or reassign duties, and the job description is subject to change. All employees are expected to promote positive work habits, effective and timely communication, teamwork, and respect for coworkers; provide constructive guidance to employees and third-party representatives; and help provide customers with high-quality products and services.

Requirements

High school diploma or equivalent.
Five years of dispatching experience.
Excellent conflict resolution skills.
Effective oral, written, and interpersonal communication skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Assess customer needs and delivery timing.
Manage the daily delivery schedule for drivers.
Lead and mentor dispatching staff.
Plan deliveries to inventory-managed retail gas outlets.
Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
Provide frontline customer service for existing accounts.
Answer incoming phone calls promptly and courteously.
Monitor email for incoming orders, inventory updates, and team communications.
Monitor web portals for station inventories.
Solicit freight from customers.
Create loads in the dispatch system.
Divide dispatch responsibilities with other team members.
Enter incidents into KITS, the incident reporting system.
Promote effective and timely communication, teamwork, and respect for coworkers.
Provide constructive guidance to employees and third-party representatives.
Contribute to providing high-quality products and services to customers.