Sr. Receptionist

RR Donnelley • Chicago, IL

12d • Onsite

About The Position

The Senior Receptionist is responsible for the reception desk, greeting visitors, and providing administrative or general office support. The role provides professional front-of-house service to clients and visitors while handling incoming calls, visitor notifications, and related requests. The Senior Receptionist also supports office services and peer teams as needed, completes assigned administrative work, and follows company and client-site policies.

Requirements

• High school diploma or equivalent required.
• At least 3 years of experience; preferably in a legal, banking, or large corporate environment.
• Proven customer service skills to create, maintain, and enhance customer relationships and provide an exceptional visitor experience.
• Intermediate skill using MS Office software (Word, Excel, and Outlook), messaging systems, and job workflow tools.
• Familiarity with general office procedures to meet and maintain client satisfaction.
• Ability to work in a fast-paced team environment, both independently and collaboratively.
• Ability to prioritize work, balance projects, and meet deadlines in a timely manner.
• Strong attention to detail and good organizational skills, with emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns independently and understand when to escalate a problem to a supervisory level.
• Excellent verbal and written communication skills, including professional telephone and email etiquette when responding to immediate needs and pressure.
• Self-motivated, positive can-do attitude.
• Ability to interact effectively with people from multifunctional and diverse backgrounds.

Nice To Haves

• Higher-level education or equivalent work experience.
• Reception, switchboard, or administrative assistant experience.
• Ability and willingness to learn the client’s business and employees to handle calls and greet visitors more efficiently.

Responsibilities

• Perform reception work according to established procedures.
• Answer and transfer incoming calls, often using a multi-line phone system, in a professional, friendly, and timely manner.
• Welcome clients and visitors and notify employees when visitors arrive.
• Answer questions and guide clients and visitors with appropriate instructions and hospitality.
• Provide high-level front-of-house service to clients and visitors.
• Use appropriate logs and tracking software for assigned work.
• Meet contracted deadlines for accepting, completing, and delivering assignments.
• Communicate with peers, supervisors, or clients about job or deadline issues.
• Help foster continuous service enhancement and relationship building with the client.
• Handle sensitive and/or confidential documents and information.
• Perform quality assurance on own work and the work of others, if required.
• May train more junior staff members.
• Assist office services or other peer teams with workload as needed.
• Complete other administrative tasks assigned by management.
• Troubleshoot basic office equipment problems.
• Adhere to Williams Lea and client-site policies.
• Use equipment and supplies in a cost-efficient manner.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Potential overtime, shift differential, call-in, and/or stand-by pay, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED