Sr. Receptionist

RR Donnelley•Chicago, IL

12d•$24 - $34•Onsite

About The Position

The Senior Receptionist is responsible for managing the reception desk, greeting visitors, and providing administrative and general office support. The role provides professional front-of-house service, handles incoming calls and visitor needs, and supports office services and peer teams as needed. The receptionist also uses assigned equipment and supplies efficiently, follows RRD and client-site policies, and handles sensitive or confidential information.

Requirements

High school diploma or equivalent required; higher-level education or equivalent work experience preferred.
At least 3 years of experience, preferably in a legal, banking, or large corporate environment.
Ability and willingness to learn about the client’s business and employees to handle calls and greet visitors efficiently.
Proven customer service skills to create, maintain, and enhance customer relationships and provide an exceptional visitor experience.
Intermediate skills with MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools.
Familiarity with general office procedures to meet and maintain client satisfaction.
Ability to work in a fast-paced team environment, independently and collaboratively.
Ability to prioritize work, balance projects, and meet deadlines in a timely manner.
Strong attention to detail and good organizational skills, with an emphasis on accuracy and quality.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions consistent with business needs and policy.
Ability to troubleshoot complex or advanced tasks, equipment, or software concerns independently and recognize when to escalate issues to a supervisor.
Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
Self-motivated, positive, can-do attitude.
Ability to interact effectively with people from diverse backgrounds.

Nice To Haves

Reception, switchboard, or administrative assistant experience preferred.
Higher-level education or equivalent work experience preferred.

Responsibilities

Perform reception work according to established procedures.
Answer and transfer incoming calls professionally, warmly, and promptly, often using a multi-line phone system.
Welcome clients and visitors and notify employees when visitors arrive.
Answer visitor questions and provide directions, instructions, and hospitality appropriate to their needs.
Provide high-level front-of-house services to clients and visitors.
Use appropriate logs and/or tracking software for assigned work.
Meet contracted deadlines for accepting, completing, and delivering assignments.
Communicate with peers, supervisors, or clients about job or deadline issues.
Help foster continuous service improvement and build client relationships.
Handle sensitive and/or confidential documents and information.
Perform quality assurance on own work and the work of others when required.
Train more junior staff members when needed.
Assist office services or other peer teams with workload as needed.
Complete other administrative tasks assigned by management.
Troubleshoot basic office equipment problems.
Follow Williams Lea and client-site policies.
Use equipment and supplies in a cost-efficient manner.