Sr. Protective Services Specialist

Docusign • San Francisco, CA

5d • Hybrid

About The Position

The Sr. Protective Services Specialist owns the design, coordination, and daily execution of Docusign’s executive protection program. The role provides program governance, vendor and contractor oversight, operational planning, advance work, training, and support to protect designated executives during routine activities, travel, events, and at other locations as required. It is an individual contributor role reporting to the Director, Physical Safety & Security, and partners closely with internal and external stakeholders.

The position is hybrid, with access to an office required and an expectation of at least two in-office days per week. Travel domestically and internationally on short notice may be required, up to 25–30%. The role participates in an on-call rotation for urgent executive-protection needs and time-sensitive changes.

The California base salary range is $105,800–$163,450. The role is also eligible for a company bonus plan. Benefits include paid time off and company holidays, paid parental leave, health plans, retirement and pension programs with potential employer contributions, learning and development resources and education reimbursements, and compassionate care leave. Visa sponsorship and immigration support are not provided; applicants must already be authorized to work in the United States on a full-time, permanent basis without current or future sponsorship.

Requirements

• At least 5 years of executive protection or corporate protective-services experience, including a demonstrated track record planning and executing complex protective operations.
• Experience designing or maturing a security program, including leading executive-protection process improvements, standardizing procedures, or building vendor-management frameworks.
• Experience with threat analysis and intelligence integration, including analyzing open-source threat data and translating it into actionable protective recommendations.
• Experience managing third-party vendors at scale, including SOW negotiation, performance management, and oversight of multiple contracts.
• Experience collaborating across corporate-security functions, including Legal, HR, Facilities, Communications, and IT.
• Training and/or certification in medical first response, such as CPR/AED/First Aid, Stop the Bleed, or a similar level.
• Experience working with law enforcement and government agencies on security planning, event coordination, or investigations.
• Ability to travel domestically and internationally on short notice, up to 25–30%.
• Ability to stand and walk for extended periods during advance operations and events.

Nice To Haves

• Excellent written and verbal communication skills, including the ability to brief executives and clearly document security assessments.
• Strong situational awareness, judgment, and ability to make timely decisions in dynamic environments.
• Ability to manage multiple concurrent priorities with strong attention to detail.
• Affiliation or membership with protective-service organizations such as the Board of Executive Protection Professionals (BEPP).
• Prior experience supporting executive protection in a corporate technology environment.
• Ongoing AI skill development, such as prompt/context engineering or agent orchestration, and staying current with emerging AI technologies.
• Ability to integrate AI tools to optimize or redesign workflows and drive measurable impact, such as efficiency gains or quality improvements.
• Experience collaborating with or working within GSOC/operations centers, intelligence teams, or travel-risk-management functions.
• Experience designing or maturing an executive-protection program, including developing standards, metrics, and vendor strategies.
• Familiarity with security and executive-protection technologies, such as secure communications, travel-tracking tools, mobile-security apps, access-control systems, and CCTV systems.

Responsibilities

• Lead day-to-day executive protection operations, including planning, coordination, and oversight of protective details for designated executives.
• Develop and maintain executive threat-intelligence profiles using public information, event-specific threat assessments, and analysis of emerging security trends relevant to Docusign’s market position and industry exposure.
• Conduct threat, risk, and vulnerability assessments for executives, residences, offices, travel destinations, events, and public appearances, and translate findings into actionable protective measures.
• Plan and execute security advances for executive travel, meetings, and events, including route planning, venue assessment, and law-enforcement coordination.
• Collaborate with Docusign Enterprise Safety Center (DESC) to integrate protective intelligence, travel-risk data, and situational awareness into planning and real-time operations.
• Lead immediate protective responses to executive-related security incidents or emergencies, including evacuation, shelter-in-place protocols, and threat containment; act as primary incident commander for EP-related emergencies.
• Coordinate during active incidents with DESC, HR, Legal, Communications, and external law enforcement.
• Establish and maintain liaison relationships with law enforcement, as warranted, and other public agencies involved in executive-protection operations at high-risk events.
• Develop, maintain, and refine executive-protection standards, SOPs, playbooks, and checklists for travel, events, residences, and special situations.
• Establish and track program KPIs, including mission success and incident rate, vendor SLA compliance, program maturity, and cost per protected event; provide quarterly KPI reviews to leadership.
• Oversee third-party executive-protection vendors and contract personnel, including tasking, service levels, performance management, and quality assurance.
• Manage program logistics, including scheduling, itinerary management, documentation, and after-action reviews; recommend process optimization based on metrics and lessons learned.
• Provide concise security briefings and recommendations to executives and their support staff before and during travel and events.
• Partner with Workplace Experience and Facilities on physical and technical security for executive offices and frequently visited venues.
• Coordinate with Legal, HR, Communications, and security teams on sensitive matters affecting executive safety, including threats, workplace violence, and privacy.
• Support business continuity and emergency-response activities and integrate executive protection into crisis-management processes.
• Participate in an on-call rotation for urgent executive-protection needs, after-hours issues, and time-sensitive changes.
• Maintain confidentiality, discretion, and professionalism in executive interactions and information handling.

Benefits

• Company bonus plan for non-sales roles, calculated as a percentage of eligible wages and dependent on company performance.
• Paid time off and paid company holidays based on region.
• Paid parental leave of up to six months after birth, adoption, or foster-care placement.
• Health plans, including options with 100% employer-paid coverage and plans with minimum employee contributions from day one of employment.
• Retirement and pension programs with potential employer contributions.
• Learning and development options, including coaching, online courses, and education reimbursements.
• Compassionate care leave following the loss of a loved one and other life-changing events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed