Protective Services Support Specialist

Greater Springfield Senior Services, Inc. (GSSSI)•Springfield, MA

2d•Onsite

About The Position

Responsible for assisting older at-risk adults within the Protective Services department, and Anchor program and has the ability to receive screened-out referrals pertaining to housing and provide case assistance to the Protective Services Workers with collateral calls in order to appropriately determine/ assess risk. Appropriately use documentation systems such as; APS and Form Site in order to appropriately document all contact with collaterals, intake assessments, and enter case progress notes. Receive referrals pertaining to housing and request for case assistance in order to minimize case backlog and appropriately assess risk in a timely manner. Completes collateral calls for active investigations and housing intakes to be completed within 48 hours in order to appropriately allow time for review of the following records; APS and Form Site. For further information regarding appropriate referrals regarding housing please refer to the Housing Specialist Policy found in the S drive. Adhere to supervision requirements in accordance with GSSSI Policy, request additional guidance/directives with complex situations, and notify the overseeing PSS of completion of collateral calls in order to ensure appropriate case assignment is taking place. Appropriately track in an Excel spreadsheet case assistance provided for each assigned case, completion dates of collaterals calls, and debrief their direct PSS so they are prepared to debrief the Interdisciplinary team. Provide a monthly Excel spreadsheet to the overseeing Protective Services Supervisor and Protective Services Director.

Responsibilities

Assisting older at-risk adults within the Protective Services department and Anchor program
Receiving screened-out referrals pertaining to housing
Providing case assistance to Protective Services Workers with collateral calls
Using documentation systems (APS and Form Site) to document all contact with collaterals, intake assessments, and case progress notes
Receiving referrals pertaining to housing and requests for case assistance
Completing collateral calls for active investigations and housing intakes within 48 hours
Adhering to supervision requirements in accordance with GSSSI Policy
Tracking case assistance provided in an Excel spreadsheet
Providing a monthly Excel spreadsheet to the overseeing Protective Services Supervisor and Protective Services Director