Protective Services Support Specialist

Greater Springfield Senior Services, Inc. (GSSSI) • Springfield, MA

4d • Onsite

About The Position

The Protective Services Support Specialist assists at-risk older adults within the Protective Services department and Anchor program. The role receives screened-out housing referrals and provides case assistance to Protective Services Workers through collateral calls to help assess risk. The specialist documents contacts, intake assessments, and case progress using APS and Form Site, completes required collateral calls within 48 hours, tracks case assistance and completion dates in Excel, and reports monthly activity to the overseeing Protective Services Supervisor and Protective Services Director. The position is 35 hours per week and is not remote.

Requirements

• Ability to assist with collateral calls and assess risk in support of Protective Services Workers.
• Ability to use APS and Form Site documentation systems.
• Ability to track case activity and dates in Excel.
• Adherence to GSSSI supervision requirements and ability to seek guidance for complex situations.

Responsibilities

• Assist at-risk older adults within the Protective Services department and Anchor program.
• Receive screened-out housing referrals and requests for case assistance to help reduce case backlog and assess risk in a timely manner.
• Conduct collateral calls for active investigations and housing intakes within 48 hours, allowing time for review of APS and Form Site records.
• Document collateral contacts, intake assessments, and case progress notes in APS and Form Site.
• Follow supervision requirements under GSSSI policy, seek additional guidance for complex situations, and notify the overseeing Protective Services Supervisor when collateral calls are complete.
• Track case assistance provided and collateral-call completion dates for assigned cases in an Excel spreadsheet.
• Debrief the direct Protective Services Supervisor so they can prepare to brief the Interdisciplinary team.
• Provide a monthly Excel spreadsheet to the overseeing Protective Services Supervisor and Protective Services Director.

Benefits

• May be eligible for the Public Service Loan Forgiveness (PSLF) Program if employed by GSSSI, a not-for-profit organization.
• Travel reimbursement of $0.70 per mile.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed