Sr. Protective Services Specialist

Docusign • San Francisco, CA

4d • Hybrid

About The Position

As the Sr. Protective Services Specialist, you own the design, coordination, and daily execution of Docusign's executive protection program. You are responsible for program governance, vendor and contractor utilization, operational planning, advance work, training, and support to protect designated executives during routine activities, travel, events, and other locations as required. This is a cross-functional individual contributor role that partners closely with internal and external stakeholders and reports to the Director, Physical Safety & Security.

The role leads executive protection operations and program development, including threat intelligence, risk assessments, security advances, emergency response, vendor oversight, and standards and metrics. It requires coordination with Docusign's Enterprise Safety Center, law enforcement, and internal teams such as HR, Legal, Communications, Workplace Experience, and Facilities. The position is hybrid, requiring access to an office and a minimum of two in-office days per week, with frequency potentially varying by team. Domestic and international travel on short notice, up to 25–30%, is required, as is participation in an on-call rotation.

Requirements

• At least 5 years of executive protection or corporate protective services experience, including a demonstrated track record planning and executing complex protective operations.
• Experience designing or maturing a security program, including leading EP process improvements, standardizing procedures, or building vendor management frameworks.
• Experience with threat analysis and intelligence integration, including analyzing open-source threat data and translating it into actionable protective recommendations.
• Experience managing third-party vendors at scale, including SOW negotiation, performance management, and oversight of multiple contracts.
• Experience collaborating across corporate security functions such as Legal, HR, Facilities, Communications, and IT.
• Training and/or certification in medical first response, such as CPR/AED/First Aid, Stop the Bleed, or similar.
• Experience working with law enforcement and government agencies on security planning, event coordination, or investigations.
• Ability to travel domestically and internationally on short notice, up to 25–30%.
• Ability to stand and walk for extended periods during advance operations and events.

Nice To Haves

• Excellent written and verbal communication skills, including the ability to brief executives and clearly document security assessments.
• Strong situational awareness, judgment, and ability to make timely decisions in dynamic environments.
• Ability to manage multiple concurrent priorities with strong attention to detail.
• Affiliation or membership with protective service organizations such as the Board of Executive Protection Professionals (BEPP).
• Prior experience supporting executive protection in a corporate technology environment.
• Ongoing AI skill development, such as prompt/context engineering or agent orchestration, and staying current with emerging AI technologies.
• Ability to integrate AI tools to optimize or redesign workflows and drive measurable impact, such as efficiency gains or quality improvements.
• Experience collaborating with or working within GSOC/operations centers, intelligence teams, or travel risk management functions.
• Experience designing or maturing an executive protection program, including developing standards, metrics, and vendor strategies.
• Familiarity with security and EP-related technologies, such as secure communications, travel tracking tools, mobile security apps, access control, and CCTV systems.

Responsibilities

• Lead day-to-day executive protection operations, including planning, coordination, and oversight of protective details for designated executives.
• Develop and maintain executive threat intelligence profiles using public information, event-specific threat assessments, and relevant emerging security trends.
• Conduct threat, risk, and vulnerability assessments for executives, residences, offices, travel destinations, events, and public appearances, and translate findings into protective measures.
• Plan and execute security advances for executive travel, meetings, and events, including route planning, venue assessment, and law enforcement coordination.
• Collaborate with Docusign Enterprise Safety Center (DESC) to integrate protective intelligence, travel risk data, and situational awareness into planning and real-time operations.
• Lead immediate protective responses to executive-related security incidents or emergencies, including evacuation, shelter-in-place protocols, and threat containment; serve as primary incident commander for EP-related emergencies.
• Coordinate in real time with DESC, HR, Legal, Communications, and external law enforcement during active incidents.
• Establish and maintain liaison relationships with law enforcement and other public agencies, as warranted, for high-risk event protection operations.
• Develop, maintain, and refine EP program standards, SOPs, playbooks, and checklists covering travel, events, residences, and special situations.
• Establish and track EP program KPIs, including mission success/incident rate, vendor SLA compliance, program maturity assessment, and cost per protected event; provide quarterly KPI reviews to leadership.
• Manage third-party EP vendors and contract personnel, including tasking, service levels, performance management, and quality assurance.
• Manage program logistics, including scheduling, itinerary management, documentation, and after-action reviews; recommend process improvements based on metrics and lessons learned.
• Provide concise security briefings and recommendations to executives and their support staff before and during travel and events.
• Partner with Workplace Experience and Facilities on physical and technical security for executive offices and frequently visited venues.
• Coordinate with Legal, HR, Communications, and security teams on sensitive matters affecting executive safety, including threats, workplace violence, and privacy.
• Support business continuity and emergency response activities and integrate executive protection into crisis management processes.
• Participate in an on-call rotation to support urgent EP needs, after-hours issues, and time-sensitive changes.
• Maintain confidentiality, discretion, and professionalism in executive interactions and information handling.

Benefits

• Company bonus plan for non-sales roles, calculated as a percentage of eligible wages and dependent on company performance.
• Paid time off and paid company holidays based on region.
• Paid parental leave of up to six months following birth, adoption, or foster care placement.
• Health benefit plans, including options that are 100% employer-paid and plans with minimum employee contributions, available from the first day of employment.
• Retirement and pension programs with potential employer contributions.
• Learning and development options, including coaching, online courses, and education reimbursements.
• Compassionate care leave following the loss of a loved one and other life-changing events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed