Sr Project Manager Creative Services

Staples Canada • Framingham, MA

1d

About The Position

Our marketing team is charged with an important task – sharing our Staples story. We use customer data and analytics to help us understand and improve our customers’ experiences, drive customer retention and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities ranging from graphic design, content creation and performance marketing to internal communications and loyalty & rewards programs. We work together to provide expertise and guidance, so that the Staples brand is well represented in all areas.

Requirements

• Exceptional organizational, time management, and prioritization skills
• Strong stakeholder management and cross-functional communication abilities
• High emotional intelligence with the ability to navigate complex conversations
• Comfort working in a fast-paced, evolving environment
• Analytical, solutions-oriented mindset
• Ability to balance creative integrity with business objectives
• Ability to manage multiple priorities under tight deadlines while delivering high-quality results
• Bachelor’s degree in Marketing, Advertising, Communications, Design Management, or equivalent work experience
• 7+ years of progressive experience in creative services, marketing, or advertising project management
• Proven experience managing large-scale creative or marketing initiatives
• Strong understanding of creative development across digital, print, and video
• Hands-on experience with project management tools such as Workfront, Asana, Smartsheet, or similar platforms

Nice To Haves

• Master’s degree in a related field
• 2+ years of experience leading integrated, multi-channel creative campaigns
• PMP or comparable project management certification
• Background in retail, e-commerce, or agency environments
• Familiarity with digital asset management systems and content workflows
• Knowledge of brand governance, legal compliance, and production timelines

Responsibilities

• Lead the end-to-end execution of strategic, multi-channel creative projects, from intake and planning through delivery
• Serve as the primary liaison between Creative Services and key partners including marketing, merchandising, digital, and external agencies
• Develop and manage detailed project scopes, timelines, budgets, and resourcing plans
• Proactively identify and mitigate risks, remove roadblocks, and adapt plans to shifting priorities
• Drive clarity on project goals, creative direction, and expectations across stakeholders
• Manage integrated campaigns spanning print, digital, video, in-store, and social channels
• Ensure all creative deliverables meet brand standards, quality expectations, and legal requirements
• Track performance against KPIs and deliver post-project insights and recommendations
• Continuously improve processes, tools, and workflows to enhance efficiency and collaboration
• Coach and mentor junior project managers, contributing to the growth of the Creative Services function

Benefits

• Inclusive culture supported by associate-led Business Resource Groups
• Competitive benefits including flexible PTO (22 days) and 7 paid holidays
• Online and retail discounts, company-matched 401(k), and comprehensive wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior