Sr Program Manager, GTM Platform Operations

Workday • Pleasanton, CA

4d • Hybrid

About The Position

The Sr Program Manager, GTM Platform Operations will lead, oversee, and optimize end-to-end operations, security, compliance, and program delivery across Workday’s Business Technology Go-To-Market Platform ecosystem. The role leads complex operational and strategic programs, establishes governance frameworks, and partners with cross-functional leaders inside and outside Business Technology. The primary focus is strategic operations across Salesforce platforms and core operational tools, with additional responsibility for operational, security, and infrastructure initiatives for federal government Salesforce platforms.

The GTM Platform team supports Workday’s GTM organization through operations, security, and platform support across connected applications and Salesforce CRM systems. It collaborates with business operations, CyberDefense, Cyber Security, Internal Controls, and Salesforce development teams to deploy platform capabilities securely and efficiently. The team manages enterprise Salesforce environments, including federal government platform security, operational support, compliance, and developer infrastructure, as well as integrated systems across the broader ecosystem.

Requirements

• At least 8 years of experience in information systems, enterprise applications, IT program management, or related technical leadership roles.
• At least 8 years of experience partnering directly with cross-functional, globally distributed teams—including Program Managers, Developers, and Business Analysts—to deliver enterprise-scale solutions across the GTM (Salesforce) ecosystem.
• At least 8 years of experience supporting enterprise information systems, core operational infrastructure, or IT program management functions.
• At least 8 years of experience owning technology roadmaps, IT program governance, complex delivery execution, and strategic system outcomes.
• At least 8 years of experience with core enterprise information systems, cloud platforms, integration architecture, or enterprise management tools.
• Ability to program-manage cross-functional intake from scoping through execution, provide technical leadership during execution and sprint planning, and drive process improvements through retrospectives.
• Working experience in a globally distributed team.
• Strong proficiency in Agile, Scrum, and Hybrid program management methodologies, including management of complex, multi-track technical roadmaps.
• Demonstrated expertise in cross-functional leadership, change management, and building alignment across product, engineering, and business leadership.

Nice To Haves

• Proven track record of implementing AI-driven workflows, machine learning integrations, and generative AI tools to optimize business processes and operational efficiency.
• Solid understanding of AI/ML governance, data privacy standards, and ethical AI implementation frameworks within enterprise software environments.
• Experience leveraging AI-powered analytics and predictive modeling to improve GTM forecasting, decision-making, and strategic resource allocation.

Responsibilities

• Partner with Operations, Security, Infrastructure, and Business Technology delivery teams to drive operational excellence and platform support across the GTM Platform ecosystem.
• Oversee day-to-day GTM platform operations, including sprint delivery and cross-functional intake, ensuring high availability, performance stability, and operational readiness across Salesforce environments and connected GTM applications.
• Lead program governance for security, compliance, internal controls, and federal government platform requirements across the GTM technology stack.
• Establish and maintain change management, release governance, and environment management frameworks for smooth deployment of platform capabilities.
• Manage major operational incidents, cross-functional risk mitigation, and root-cause analysis with Cyber Security, Operations, and Engineering teams.
• Drive continuous process improvements, operational SLAs and KPIs, and platform optimization initiatives to support global GTM team members.
• Coordinate release management and readiness activities, including rollouts and testing validation, while minimizing disruption to business operations.
• Facilitate operational alignment among business stakeholders, Internal Controls, CyberDefense, and developer infrastructure teams.
• Establish a structured operating rhythm with the offshore delivery center to execute and deliver key initiatives.

Benefits

• May be eligible for the Workday Bonus Plan or a role-specific commission/bonus.
• May be eligible for annual refresh stock grants.
• The posting refers candidates to Workday’s comprehensive benefits information but does not specify individual benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed