Sr Program Manager, GTM Platform Operations

Workday • Pleasanton, CA

1d • $121,400 - $215,800 • Hybrid

About The Position

The Sr. Program Manager, GTM Platform Operations leads and optimizes end-to-end operations, security, compliance, and program delivery across Workday’s Business Technology Go-To-Market platform ecosystem. The role drives complex operational and strategic programs, establishes governance frameworks, and partners with cross-functional leaders across and beyond Business Technology. Its primary focus is strategic operations programs across Salesforce platforms and core operational tools, with additional responsibility for operational, security, and infrastructure initiatives supporting federal government Salesforce platforms.

The position works with Operations, Security, Infrastructure, Business Technology delivery teams, business stakeholders, CyberDefense, Cyber Security, Internal Controls, and developer infrastructure teams. It oversees platform operations, cross-functional intake, sprint delivery, change and release governance, incidents, risk mitigation, continuous improvement, and coordination with an offshore delivery center. The team supports global users across GTM platforms and connected applications.

Requirements

• At least 8 years of experience in information systems, enterprise applications, IT program management, or related technical leadership roles.
• At least 8 years of experience partnering directly with globally distributed, cross-functional teams—including Program Managers, Developers, and Business Analysts—to deliver enterprise-scale solutions across the GTM Salesforce ecosystem.
• At least 8 years of experience supporting enterprise information systems, core operational infrastructure, or IT program management functions.
• At least 8 years of experience owning technology roadmaps, IT program governance, complex delivery execution, and strategic system outcomes.
• At least 8 years of experience with core enterprise information systems, cloud platforms, integration architecture, or enterprise management tools.
• Working experience in a globally distributed team.
• Strong proficiency in Agile, Scrum, and Hybrid program management methodologies, including management of complex, multi-track technical roadmaps.
• Demonstrated expertise in cross-functional leadership, change management, and building alignment across product, engineering, and business leadership.
• Strong business engagement skills, technical judgment, and ability to collaborate with many stakeholders in a large organization.

Nice To Haves

• Proven track record implementing AI-driven workflows, machine learning integrations, and generative AI tools to optimize business processes and operational efficiency.
• Solid understanding of AI/ML governance, data privacy standards, and ethical AI implementation frameworks in enterprise software environments.
• Experience using AI-powered analytics and predictive modeling to improve GTM forecasting, decision-making, and strategic resource allocation.
• Deep experience with GTM (Salesforce) technology.

Responsibilities

• Partner with Operations, Security, Infrastructure, and Business Technology delivery teams to drive operational excellence and platform support across the GTM Platform ecosystem.
• Oversee day-to-day GTM platform operations, including sprint delivery and cross-functional intake, supporting availability, performance stability, and operational readiness across Salesforce environments and connected GTM applications.
• Lead program governance for security, compliance, internal controls, and federal government platform requirements across the GTM technology stack.
• Establish and maintain change management, release governance, and environment management frameworks for platform deployments.
• Manage major operational incidents, cross-functional risk mitigation, and root-cause analysis with Cyber Security, Operations, and Engineering teams.
• Drive continuous process improvements, operational SLAs and KPIs, and platform optimization initiatives for global GTM team members.
• Coordinate release management and readiness, including rollouts, testing validation, and minimizing disruption to business operations.
• Facilitate operational alignment among business stakeholders, internal controls, CyberDefense, and developer infrastructure teams.
• Establish a structured operating rhythm with the offshore delivery center to execute and deliver key initiatives.
• Program manage cross-functional intake from scoping through execution, provide technical leadership during execution and sprint planning, and drive continuous improvement through retrospectives.

Benefits

• May be eligible for the Workday Bonus Plan or a role-specific commission/bonus.
• May be eligible for annual refresh stock grants.
• Workday describes a comprehensive benefits package, but specific benefits are not listed in the posting.
• Flexible work approach combining in-person time and remote work; teams spend at least 50% of each quarter in the office or in the field, depending on role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed