Platform Operations Program Manager

OpenAI • San Francisco, CA

1d • $252,000 - $280,000 • Hybrid

About The Position

The Platform Operations Program Manager will join OpenAI’s Account & Platform Integrity Operations team, which protects the platform ecosystem by addressing account integrity, fraud prevention, abuse detection, and platform risk. The role partners with teams across the Ecosystem organization to support rapid platform growth while maintaining trust, quality, and safety.

As OpenAI’s developer ecosystem grows, this position will build the operational foundation for plugins, MCP apps, agent skills, and integrations. It will work across Product, Engineering, Policy, Legal, Security, Developer Experience, and Go-to-Market to design systems and operating models that support ecosystem growth and a strong developer experience. The role is based in San Francisco, California, with a hybrid schedule requiring three days in the office.

Requirements

• 8+ years of experience in program management, developer operations, product operations, or related fields.
• Comfort engaging with technical concepts such as MCP, APIs, OAuth, authentication, permissions, and data flows; production coding is not required.
• Strong operational judgment and the ability to balance speed, safety, and business priorities.
• Ability to structure ambiguous, cross-functional problems and drive alignment across Product, Engineering, Policy, Legal, Security, and Operations.
• Systems-oriented approach, with the ability to identify recurring patterns and build durable processes rather than one-off solutions.
• Experience using AI and automation to reduce manual work, improve quality, and scale operational processes.
• Clear communication with technical and non-technical audiences, including translating complex requirements into practical guidance.
• Care for developer and partner experience while maintaining consistent standards that protect the platform and its users.

Responsibilities

• Own operational processes for developers bringing apps, plugins, and integrations to market, from submission and review through launch, appeals, and ongoing monitoring.
• Manage external review partners and policy operations workflows, supporting consistent application of standards and identifying opportunities to improve guidance, processes, and quality expectations.
• Partner with Product, Engineering, Policy, Legal, Security, Developer Experience, and Go-to-Market teams to translate platform goals and requirements into effective operating processes.
• Lead high-priority partner reviews and escalations, balancing launch speed, user trust, and consistent standards.
• Create feedback loops across product, policy, tooling, and developer experience teams to reduce developer friction and improve integration quality.
• Lead automation and AI-driven initiatives, including agentic workflows, to improve the speed, consistency, and scale of review and support processes.
• Serve as a senior cross-functional partner, using operational expertise and platform insights to help shape product strategy and improve ecosystem operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed