Senior Technical Program Manager, Platform Operations

Chewy•Boston, MA

2d•Onsite

About The Position

Chewy is seeking a Senior Technical Program Manager (TPM), Platform Operations to lead high-impact, cross-functional programs across the whole Chewy ecosystem in Boston, MA. You will own delivery across critical engineer journeys and foundational platforms including build, deployment and cloud operations across our cloud platforms, and work with finance to technically support teams keeping infrastructure spend including the use all compute and storage technologies, well managed. In this role, you will partner closely with Engineering, Finance, and Platform teams to deliver complex, multi-quarter initiatives that directly impact engineering efficiency, finance and business growth. As a TPM, you will operate at the intersection of technology, product, and execution. You’ll own end-to-end delivery across distributed systems and influence how we scale engineering practices and cloud operations at Chewy.

Requirements

5+ years of experience as a Technical Program Manager or similar role delivering large-scale, cross-functional technical initiatives.
Proven experience leading multi-team, multi-system programs in a fast-paced, high-growth environment
Strong technical fluency with cloud resources, ecommerce technologies, and cloud-based architectures
Experience working with Finance and financial concepts.
Ability to engage in architecture discussions, understand system tradeoffs, and influence technical decision-making
Experience managing complex dependencies across engineering, product, data, and business stakeholders
Strong communication skills, with the ability to synthesize complex technical concepts into clear, actionable insights for diverse audiences, including executives
Highly organized, execution-focused mindset with a strong sense of ownership and bias toward action

Nice To Haves

Experience building and scaling software products in eCommerce or marketplace environments
Experience with DevOps, Code Management, and Security
Experience in agentic systems
Experience working on systems that span both customer-facing experiences and internal platforms

Responsibilities

Work with engineering leaders to translate business objectives into clear technical requirements, milestones, and execution plans
Define and manage our approach to tiered data storage across our cloud network
Organize the setting of all cloud technical and financial alarm thresholds and organize responses to them.
Work with Tech Leaders to understand/answer technical questions on the costs of their cloud spend, answer finance's technical questions on technical issues.
Own and drive end-to-end delivery of complex technical programs across Chewy’s code management and CICD programs from concept through launch and post-launch optimization
Navigate complex user and system dependencies across backend services and platform infrastructure
Identify risks, tradeoffs, and bottlenecks early; drive mitigation strategies and escalate effectively when needed
Partner with engineering teams in architecture and design discussions to understand system tradeoffs and inform execution plans
Establish and drive operational rigor through program reviews, metrics, status reporting, and retrospectives
Drive clear communication and alignment across technical and non-technical stakeholders, including leadership
Own and drive sound Data Governance across Chewy in partnership with other disciplines.

Benefits

401k
new hire and annual equity grant
annual bonus
medical/Rx insurance
vision insurance
dental insurance
life insurance
disability insurance
hospital indemnity insurance
critical illness insurance
accident insurance
parental leave
family services benefits
backup dependent care
flexible spending accounts
telemedicine
pet adoption reimbursement
employee assistance program
10% off pet insurance
20% off at Chewy.com
unlimited PTO (subject to manager approval)
six paid holidays per year
paid sick and family leave in compliance with applicable state and local regulations